Alexandre Dotts Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas

As Client Operations Manager I oversee a number of key business initiatives, continue to support our Client Success department, and am our administrator for Gainsight. I oversaw our implementation of Gainsight as well as have revamped our organization's NPS processes utilizing the tool.

Austin, Texas Area

As Client Experience Manager, I worked to optimize existing processes, remove silos between departments, and supported our new Client Success team. I assisted with on-boarding and training Client Success Managers, maintained direct involvement in client escalations, oversaw strategic, cross-departmental initiatives, built new processes, and worked to.

Baltimore, Maryland Area

While continuing to maintain my responsibilities as Customer Experience Lead, I also directly managed our team of Technical Consultants and Report Writers in Professional Services. This role saw me become a part of the Professional Services Leadership Team as well as our Operations Leadership team, reporting directly to our COO. In addition to these.

Baltimore, Maryland Area

As Customer Experience Lead I handled customer escalations across our entire customer base. Any customer who threatened to cancel over software, personnel, or business issues would be escalated to me to resolve and retain their business. I sat on the leadership team for Customer Support and continued to be a subject matter expert on a number of different.

Baltimore, Maryland Area

As an Advanced Support Consultant I worked with some of our highest paying customers to manage their use of the software. I would troubleshoot any issues they had, escalate any defects, build new configurations, and assist with the administration of the software. Additionally, I would conduct weekly meetings with each customer to manage their use and.

Baltimore, Maryland Area

A split role between being a Solutions Specialist and Account Manager. My functions as a Solution Specialist included software demos to prospective customers, customizing demo environments in the software, creating scopes of work for customers, documenting and facilitating customer references, and troubleshooting potential minor software issues.As an.

Owings Mills

• Experience managing multiple projects in the area of meeting and event planning.
• Tracked budgets to ensure revenue and expenses are kept within established boundaries and reconciled event bills.
• Ensuring all logistical details including room set-up, audio visual, transportation, housing, and food and beverage for meetings are planned effectively.
• Experience participating in contract negotiations with a variety of vendors for meetings.
• Experience working with Health Care Compliance and working within the scope of the Sunshine Act and government compliance
• Experience monitoring timelines for multiple meetings and making sure the team assigned to the meeting reaches all deadlines.

• Ability to display a high degree of professionalism and integrity as befitting a member of management
• Experienced in Manager on Duty responsibilities, including setting competitive walk-in rates, maintaining proper cash control, and supervision of staff on a daily basis
• Experience in positive service recovery as related to guest complaints and crisis or emergency situations
• Ability to interview, hire, fire, and discipline staff
• Experience in budgeting, payroll, and profit and loss analysis
• Ability to lead and motivate staff and create solid team relationships to optimize member productivity

• In-depth work with QuickBooks Premier: Manufacturing and Wholesale 2006 Edition
• Daily use of Microsoft Office Programs, such as: Excel, Word, and Outlook
• Inventory control and audit experience
• Customer/Vendor/Employee Interaction
• Experience driving and operating truck mounted booms

• Logistics experience, including the use of UPS, FedEX, USPS, and DHL shipping services
• Daily use of Microsoft Access Database
• Customer/Vendor/Employee Interaction
• Ability to operate forklifts

Bs, Business Administration

Activities and Societies: Pi Lambda Phi

Aa, General Studies

Education record

Activities and Societies: Black Friars Guild (Stage Crew)