Alex D. Email & Phone Number

New York, NY, US

• Overview: As a Business Systems Analyst at Squarespace, I focus on driving operational efficiency, automating workflows, and enhancing data governance across business systems. I play a pivotal role in improving.
• Collaborate with cross-departmental teams to gather requirements, analyze business processes, and develop system specifications that drive efficiency and scalability.
• Design and implement system integrations using APIs, SFTPs, and Webhooks, automating workflows and reducing manual workloads by 40%.
• Monitor and troubleshoot integration issues across multiple platforms, minimizing downtime and providing seamless support for internal stakeholders.
• Configure and manage user access controls, automating onboarding and offboarding processes for 100+ employees to enhance compliance and reduce administrative workloads.
• Partner with Security and Legal teams to embed data governance into business workflows, ensuring adherence to data privacy standards and improving system reliability.

New York, NY, US

• Overview: Managed the technical operations team at Datapeople, a SaaS company specializing in data-driven recruitment solutions. Focused on enhancing product reliability, streamlining client onboarding, and automating.
• Led 3-member technical operations team covering QA tickets, customer success requests, and productdocumentation, reducing client issues and improving platform experience.
• Configured MDM profiles using Kandji, deployed DNS filters, and updated CrowdStrike policies, securing data across 60+ endpoints and contributing to SOC 2 Type II compliance.
• Oversaw technical onboarding for 50+ clients quarterly by writing GitHub tickets, validating integrations with CLI tools, and analyzing data issues using SQL, AWS, and Kibana, ensuring successful deployments.
• Optimized 12,000+ web crawler system by creating 200+ scripts with JavaScript, Regex, APIs, and Puppeteer to extract and clean data from multiple sources, delivering client reports 70% faster.
• Leveraged Python, Google Sheets, and APIs to gather and organize prospect data, enhancing lead generation and supplying marketing with insights for targeted campaigns.Achievements:

New York, US

• Overview: Promoted from Product Support Specialist to Product Support Manager at Computer Overhauls, an industry leader in refurbished electronics. Led operations focusing on automating product testing, improving.
• Supervised 6-person product support team, creating structured workflows with Lucidchart to handle 150+ daily inquiries across multiple channels, improving resolution times and service quality.
• Streamlined product testing by automating macOS installs, firmware checks, and hardware diagnostics with AppleScript and Bash, reducing setup times and defect rates by 60%.
• Managed 1,000+ product inventory, using Excel formulas and Zendesk automations to ensure accurate listings and process over 400 orders weekly, achieving top-rated seller status on eBay.
• Directed team engagement and retention efforts by providing hands-on training and ongoing mentorship, resulting in stronger technical skills and fewer customer escalations.
• Partnered with business owner to define KPIs, create process documentation, and audit call logs, leading to more consistent service and better market positioning.Achievements:

New York, US

• Overview: Supported product operations and customer service at Computer Overhauls, a leading provider of refurbished electronics. Focused on optimizing support processes, ensuring financial accuracy, and enhancing.
• Provided technical support and troubleshooting for macOS, Windows, and Linux systems, resolving 95% of issues on first contact, improving customer satisfaction..
• Performed data recovery, network diagnostics, and hardware repairs, ensuring smooth operations and successful client interactions.
• Streamlined workflows by enhancing Zendesk macros, automating responses to common issues, and cutting ticket resolution time by 35%.
• Assisted in product testing and refurbishment, handling 15+ macOS, Windows, and Linux systems daily to maximize resale value.
• Negotiated and procured technical equipment, optimizing costs and increasing profit margins by 20% through strategic sourcing.Achievements:

Hicksville, New York, US

• Oversaw all aspects of receiving and shipping operations, and generated closing reports with GERS (Global Expense Reporting Solutions) software.
• Catalogued and uploaded pre-owned inventory into county’s police database.
• Operated multi-line phone system to direct customer calls to specific departments throughout store.

New Paltz, NY, US

• Instructed students in: composition, psychology courses including psychological statistics, and research methods.
• Developed unique learning plans for all students.