Alex D. Email & Phone Number

New York, Ny, Us

Overview: As a Business Systems Analyst at Squarespace, I focus on driving operational efficiency, automating workflows, and enhancing data governance across business systems. I play a pivotal role in improving internal processes, streamlining system integrations, and supporting cross-departmental collaboration to ensure scalability and compliance.Responsibilities:• Collaborate with cross-departmental teams to gather requirements, analyze business processes, and develop system specifications that drive efficiency and scalability.• Design and implement system integrations using APIs, SFTPs, and Webhooks, automating workflows and reducing manual workloads by 40%.• Monitor and troubleshoot integration issues across multiple platforms, minimizing downtime and providing seamless support for internal stakeholders.• Configure and manage user access controls, automating onboarding and offboarding processes for 100+ employees to enhance compliance and reduce administrative workloads.• Partner with Security and Legal teams to embed data governance into business workflows, ensuring adherence to data privacy standards and improving system reliability.• Develop and maintain user guides and technical documentation to support the adoption of new processes, enabling teams to operate more efficiently.Achievements:• Integration Success: Implement 10+ seamless system integrations, eliminating process bottlenecks and enabling more synchronized cross-platform data management.• Operational Efficiency: Reduce manual tasks by 30% through workflow automation, allowing teams to focus on strategic objectives.• Compliance Enhancement: Strengthen compliance by automating access controls and aligning software processes with internal data privacy standards.• Stakeholder Support: Improve stakeholder satisfaction by proactively identifying and resolving integration issues, reducing resolution times by 50%.Tech Stack & Tools:APIs, Webhooks, SQL, Workato, Jira, ATS, Coupa

New York, Ny, Us

Overview: Managed the technical operations team at Datapeople, a SaaS company specializing in data-driven recruitment solutions. Focused on enhancing product reliability, streamlining client onboarding, and automating IT operations. Played a key role in achieving SOC 2 Type II compliance, reducing system downtime, and driving business growth through technical innovation.Responsibilities:• Led 3-member technical operations team covering QA tickets, customer success requests, and productdocumentation, reducing client issues and improving platform experience.• Configured MDM profiles using Kandji, deployed DNS filters, and updated CrowdStrike policies, securing data across 60+ endpoints and contributing to SOC 2 Type II compliance. • Oversaw technical onboarding for 50+ clients quarterly by writing GitHub tickets, validating integrations with CLI tools, and analyzing data issues using SQL, AWS, and Kibana, ensuring successful deployments.• Optimized 12,000+ web crawler system by creating 200+ scripts with JavaScript, Regex, APIs, and Puppeteer to extract and clean data from multiple sources, delivering client reports 70% faster.• Leveraged Python, Google Sheets, and APIs to gather and organize prospect data, enhancing lead generation and supplying marketing with insights for targeted campaigns.Achievements:• Operational Efficiency: Achieved a 30% reduction in system downtime, enhancing operational efficiency and securing SOC 2 Type II compliance.• Improved Data Accuracy: Enhanced product stability and data accuracy by 70%, leading to more reliable client insights and a stronger product offering.• Revenue Growth: Boosted client satisfaction and retention by refining onboarding processes, leading to consistent project launches and supporting revenue growth.Tech Stack & Tools: Chrome DevTools, JavaScript, Node.js, Puppeteer, Python, SQL, Bash, JSON, APIs, Regex, Kandji MDM, GitHub, HubSpot, CrowdStrike, DNS filters

New York, Us

Overview: Promoted from Product Support Specialist to Product Support Manager at Computer Overhauls, an industry leader in refurbished electronics. Led operations focusing on automating product testing, improving customer experiences, and optimizing inventory management. Achieved top-rated seller status on eBay, enhanced customer satisfaction, and maintained consistent, high-quality service delivery.Responsibilities:• Supervised 6-person product support team, creating structured workflows with Lucidchart to handle 150+ daily inquiries across multiple channels, improving resolution times and service quality.• Streamlined product testing by automating macOS installs, firmware checks, and hardware diagnostics with AppleScript and Bash, reducing setup times and defect rates by 60%.• Managed 1,000+ product inventory, using Excel formulas and Zendesk automations to ensure accurate listings and process over 400 orders weekly, achieving top-rated seller status on eBay.• Directed team engagement and retention efforts by providing hands-on training and ongoing mentorship, resulting in stronger technical skills and fewer customer escalations.• Partnered with business owner to define KPIs, create process documentation, and audit call logs, leading to more consistent service and better market positioning.Achievements:• Top Seller Status: Achieved and maintained top-rated seller status on eBay through inventory management and customer service improvements, driving significant revenue growth.• Operational Efficiency: Reduced inventory holding costs by 25% and improved order accuracy by integrating Zendesk automations with inventory management systems.• Customer Satisfaction: Elevated customer satisfaction by 30% through faster issue resolution and enhanced product quality checks, resulting in repeat business and positive reviews.Tech Stack & Tools: Bash, AppleScript, Zendesk, QuickBooks, Excel

New York, Us

Overview: Supported product operations and customer service at Computer Overhauls, a leading provider of refurbished electronics. Focused on optimizing support processes, ensuring financial accuracy, and enhancing overall operational efficiency, which led to a promotion to Product Support Manager.Responsibilities:• Provided technical support and troubleshooting for macOS, Windows, and Linux systems, resolving 95% of issues on first contact, improving customer satisfaction..• Performed data recovery, network diagnostics, and hardware repairs, ensuring smooth operations and successful client interactions.• Streamlined workflows by enhancing Zendesk macros, automating responses to common issues, and cutting ticket resolution time by 35%.• Assisted in product testing and refurbishment, handling 15+ macOS, Windows, and Linux systems daily to maximize resale value.• Negotiated and procured technical equipment, optimizing costs and increasing profit margins by 20% through strategic sourcing.Achievements:• Operational Efficiency: Optimized support processes, reducing ticket handling time by 35% through automated responses and streamlined workflows.• Increased Profitability: Achieved a 20% increase in profit margins by negotiating favorable terms and improving product resale value.• High Resolution Rates: Resolved 95% of technical issues on first contact, significantly enhancing customer satisfaction and reducing escalations.Tech Stack & Tools: macOS, Linux, Windows, iOS, Android, TeamViewer, Google Sheets, Excel, QuickBooks, Zendesk

Hicksville, New York, Us

• Oversaw all aspects of receiving and shipping operations, and generated closing reports with GERS (Global Expense Reporting Solutions) software.• Catalogued and uploaded pre-owned inventory into county’s police database.• Operated multi-line phone system to direct customer calls to specific departments throughout store.

New Paltz, Ny, Us

• Instructed students in: composition, psychology courses including psychological statistics, and research methods. • Developed unique learning plans for all students.