Alexandra Hager Email & Phone Number

Los Angeles, Ca, Us

Commerce, Ca

• Designed and developed West Coast Beverage R&D facility, and led the creation of a centralized beverage program for US locations of the Tous Les Jours brand.• Led the selection, bidding process, and development of a new coffee roaster partnership.• Designed and Developed the beverage bar and beverage menu for a new flagship concept store in Cerritos, CA. • Direct strategy and creation of new and seasonal beverage releases, including recipe development, ingredient sourcing, costing, and training material creation.• Storyboard, film, and edit video training guides for new bread, cake, and beverage launches.• Develop and lead a systematic coffee and beverage training program, including leading beverage and customer service training, in both English and Korean, for franchise owners, new store openings, and operations managers.• Liaise with Franchise owners regarding beverage menu, training, equipment selection, and troubleshooting.

Commerce, California, United States

Los Angeles

• Facilitated the training process for new baristas and specialized in training baristas on Siphon and Oji cold brew brewing techniques.• Developed and implemented a systematic closing timeline and deep cleaning schedule.

Seoul, South Korea

• Developed and maintained an international network of event cinema distributors; sourcing, importing and planning event cinemascreenings.• Facilitated international communication with foreign ambassadors, executives, and businesses, assisting with international business trips and meetings.• Conducted English to Korean and Korean to English translations of marketing materials, technical documents, and distribution contractsReceived achievement award from parent company JoongAng Media Group for role in expanding event cinema content at MEGABOX

Songnam, Gyeongi-Do, South Korea

• Conducted content and market research to support new content development projects.• Facilitated English to Korean and Korean to English translations of promotional materials, emails, and company documents.• Facilitated communications with international partners.

Korea Town, Los Angeles California

• Ensured consistently excellent customer service, assisting in the training of new baristas, maintaining store cleanliness standards and ensuring efficient management of baristas.• Facilitated targeted marketing for Los Angeles, Koreatown area, including sampling and explaining new blonde roast coffees to Korean customers and providing tailored service for non-English speaking customers.

Dong-Gu, Ulsan, Korea

• Developed targeted curriculum and classwork based on age and skill level of students, working to ensure student engagement and understanding.

Seattle, Washington

• Maintained the highest drink quality and customer service standards in high-stress, fast-paced environments including the Starbucks Flagship Pike Place location.

Master'S Degree, Korean For Professionals (Korean Language Flagship), 4.0

Activities and Societies: Language Exchange Program, Korean Language Flagship ProgramMaster's Thesis: The Psychological and Emotional.

Ba, English/ Creative Writing; Asian Studies

Activities and Societies: Asian Studies Interest Association, Crew Team, Rugby Team, Volunteer Language Exchange ProgramParticipated.

Education record

Activities and Societies: Varsity Soccer Team, Literary Magazine