Alexander Drosos Email & Phone Number

Denver, Colorado, United States

• Specialized in servicing equity compensation plans for employees of hundreds of corporate clients while maintaining all general service responsibilities of previous role.• Provided plan-specific information and transacted within stock option grants, RSUs, ESPPs, etc.• Coordinated with foreign language interpreters to assist international participants with product information that is clearly stated and easily translated.• Maintained 100% customer satisfaction rating in first months… Show more • Specialized in servicing equity compensation plans for employees of hundreds of corporate clients while maintaining all general service responsibilities of previous role.• Provided plan-specific information and transacted within stock option grants, RSUs, ESPPs, etc.• Coordinated with foreign language interpreters to assist international participants with product information that is clearly stated and easily translated.• Maintained 100% customer satisfaction rating in first months in role compared to 76% national average.• Documented all interactions in Salesforce for client data collection and cohesive follow-ups. Show less

Denver, Colorado, United States

•Fielded high volume inbound phone calls regarding money movement, equity trading, account transfers, technical troubleshooting, website guidance, and a variety of unique concerns as initial point of contact.•Participated in multi-chat pilot program consisting of two concurrent support sessions. Worked directly with General Manager and transformation team to shape the future of National support.•Coordinated solutions with back-office business partners to provide seamless experience to… Show more •Fielded high volume inbound phone calls regarding money movement, equity trading, account transfers, technical troubleshooting, website guidance, and a variety of unique concerns as initial point of contact.•Participated in multi-chat pilot program consisting of two concurrent support sessions. Worked directly with General Manager and transformation team to shape the future of National support.•Coordinated solutions with back-office business partners to provide seamless experience to clients.•Passed FINRA SIE, Series 7TO, and Series 63 exams on first attempt and within three-week window.•Provided technical tips and useful language at team meetings to help manage developing call drivers. Show less

Bachelor'S Degree, Finance

Software Engineering Bootcamp

Study Abroad

Education record