Alexander Drosos Email & Phone Number

Denver, Colorado, United States

• Specialized in servicing equity compensation plans for employees of hundreds of corporate clients while maintaining all general service responsibilities of previous role.
• Provided plan-specific information and transacted within stock option grants, RSUs, ESPPs, etc.
• Coordinated with foreign language interpreters to assist international participants with product information that is clearly stated and easily translated.
• Maintained 100% customer satisfaction rating in first months… Show more
• Maintained 100% customer satisfaction rating in first months in role compared to 76% national average.
• Documented all interactions in Salesforce for client data collection and cohesive follow-ups. Show less

Denver, Colorado, United States

• Fielded high volume inbound phone calls regarding money movement, equity trading, account transfers, technical troubleshooting, website guidance, and a variety of unique concerns as initial point of contact.
• Participated in multi-chat pilot program consisting of two concurrent support sessions. Worked directly with General Manager and transformation team to shape the future of National support.
• Coordinated solutions with back-office business partners to provide seamless experience to… Show more
• Coordinated solutions with back-office business partners to provide seamless experience to clients.
• Passed FINRA SIE, Series 7TO, and Series 63 exams on first attempt and within three-week window.
• Provided technical tips and useful language at team meetings to help manage developing call drivers. Show less

Bachelor'S Degree, Finance

Software Engineering Bootcamp

Study Abroad

Education record