Alex Duncan Email & Phone Number

New York, NY, US

New York, NY, US

Responsible for creation and development of a new Microsoft, Citrix, and VMware cloud technologies practice nationwide within multi-billion-dollar hardware, software, and services organization. Focused on assisting existing customers with organizational change and introduction of new technologies and architecture across networking, datacenter, cloud.

New York, NY, US

Responsible for business development of software and cloud services for west region. Developed new cloud solutions for multiple large enterprises increasing for net new client attainment as well as cross-selling in existing accounts. Assists client’s executive level suite with digital solutions strategies. Aligning business and technology goals and.

Fort Worth, TX, US

• Responsible for all server, storage, network and various other data center infrastructure services for a multi-billion-dollar oil and gas field services organization. Works with leadership and key stakeholders through.
• Improved severity 1 and 2 incidents by >25% year over year by migrating to converged stack, reducing overall management and operational costs while improving technology.
• Eliminated almost all network downtime at the oil well site by deploying industry first mesh wireless network, increasing customer satisfaction while decreasing job setup time. Overall savings projected to be $1.2M+.
• Implemented ERP solution in under one year with no major issues. All networking and windows server infrastructure build requirements turned around in an average of 2-3 days.
• Orchestrated identity management software development project, reducing tickets by >75% for onboarding, off boarding, and account management.
• Saved roughly $1-2M on mobile and fixed costs by renegotiating contracts, monitoring usage and analytics, and creating new processes all while doubling available WAN bandwidth.

Toronto, Ontario, CA

• Directed professional service operations for an IT services company throughout the state of Texas, primarily in education and state/local government markets. Managed staff teams including consulting engineers, project.
• Sold and implemented projects up to $500k by successfully managing teams of consulting engineers and sales personnel.
• Performed major upgrades to customer’s technology in less than half the time that they would be able to internally, by effectively supervising project teams.
• Capitalized on industry trends by moving to new directory and e-mail technology to become one of the top migration providers in Texas.
• Created new product offerings and guiding them from initial concept to final delivery.
• Advanced position in managed and cloud business services from both an operations and sales perspective.

Cleveland, Ohio, US

• Network engineer supporting a global instrument company with offices in more than 75 countries, providing a wide array of services from backend server and mail infrastructure support, to network, voice and desktop.
• Increased security of intellectual property by implementing new encryption and backup protocols ensuring data was always safe and accessible.
• Optimized fast cycle times amongst engineering and development teams by effectively building and maintaining servers primarily using Redhat ES and Solaris.
• Maintained less than two sev 1s per year by proactively ensuring network infrastructure was always healthy and implementing changes successfully.
• Worked with product and manufacturing engineers on network and server infrastructure in order to not interrupt their production, achieving a lower production cost.
• Technologies utilized: Solaris, Legato, Redhat, Safeguard Encryption, Acronis, Solarwinds, CiscoWorks, Sendmail, Webmin, Samba, Sendmail, Microsoft Server 2003, RSA Securid.

US

• Lead technical support engineer for a software company serving more than 130k traders in stock, forex, options, and commodity markets. Acted as a customer facing representative and worked with internal teams to develop.
• Always maintained the highest rated team in both customer satisfaction and ticket closures by developing technical skillsets and performing proactive call coaching and reviews.
• Increased communication to customers by developing regional user group websites allowing for feedback to get to business and development organizations more rapidly.
• Decreased new employee onboarding time by developing internal training material and runbooks while also increasing existing employees knowledgebase.
• Trained new employees and completed performance reviews of team members to assist in overall development and growth of the organization.