• Operated and maintained satellite location in Snohomish, WA• Market & Promote the Martinez & Martinez brand at trade shows, events, & presentation to prospective clients• Host social media events for the Martinez & Martinez brand• Assist in harvest & production for the winery• Establish and maintain wholesale accounts which include local & regional retailers and restaurants• Manage and report on inventory levels at Wine Storage Bellevue• Developed and maintained wine club database including establishing & maintaining data integrity in database• Collaborating with various charities in regard to wine donations & events

• Established wine tasting series focused on Washington wines & beyond with over 20 events since inception at various locations including The Edgewater Hotel (Seattle, WA)• Collaborated and promoted Washington Wineries for various functions including public & private wine tastings, winemaker dinners, and social media events• Developed working relationships with the Washington Wine community which includes winemakers, grape growers, and others in the wine trade• Established the Stems and Legs brand which includes maintaining the website, creating a series of events, maintaining a social media presence on various platforms, and developing new relationships in the community• Participated in a segment for PBS History Café on the history of Washington Wine.

• Developed support documents, training materials, and other resources for the Dynamics CRM group across all services.• Produced over 170 processes for the Dynamics CRM Incident Communications team• Deliver documentation and process documents to leadership teams• Facilitate training of new hire employees• Provide detailed reports on post incident resolutions for Microsoft Dynamics CRM customers and internal partners• Facilitate, engage, and drive bridge calls during service outages for the Microsoft Dynamics CRM group• Communicate service outages to internal and external partners including executive and senior leadership teams• Ensure compliance with all SLAs and KPIs and make sure all policies and procedures are followed within the team• Maintain service excellence, facilitate communication and collaboration among key parties to bring all incidents to a quick resolution.

• Diagnose and problem solve various technical support issues with the Microsoft Office installations and guide users through the setup process• Provide live video product advice on various Microsoft products and services including the Surface Pro 3• Assist the team in training and teaching new hire employees and peers on Microsoft products and technology.• Provide detailed reports on customer interactions• Report on any and all errors involving the Microsoft Store online and the Video Desk software.• Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings.• Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.

Contributing weekly columns covering Seattle Sounders FC including pre-game & post-game columns, breaking news, special interest articles, responding to questions from fans via articles & social media, and promoting the Soccer Newsday brand.

• Collaborating with clients in identifying and diagnosing the problem with Bing Maps or Bing search. Problems can be related to data, experiencing or interaction in nature.• Accurately collecting data from clients and submitting reports to the Bing Maps team queues through the LivePerson reporting tool.• Identify and report all errors with the Bing search engine & Bing Maps as related to the project.• Presented a summary of problem issues weekly to the team and management.• Investigated and resolved Bing Local listing errors reported via internal and external channels.

• Handled the client enrollment and billing for client insurance companies while providing data analysis on system corrections. • Responsible for processing commercial enrollments, billing commercial membership accounts in compliance with state & federal laws• Testing system for future billing and reporting results back to management teams• Preparing reports and providing analysis on all commercial membership accounts• Reconciliation of all commercial membership accounts and reporting any inaccuracies to client & management teams• Presented a weekly summary to management, analysts, and business client teams

Booked air/car/hotel travel packages for clients.