Alex Eldridge Email & Phone Number

Washington, Dc, Us

* Managed PMO and enterprise IT project portfolio* Agile Scrum Master/Project Manager with Scrum + Kanban* Managed GDPR compliance by enforcement deadline; SME for ongoing activities on data privacy including vendor and company SCC review/approval, data protection impact assessments, RTBF management* Managed full test driven development lifecycle from backlog grooming through post deploy retro including BA and QA functions* Managed and enhanced team collaboration tools, sys admin for Atlassian cloud environmentKey achievements include: * Successful development and global rollout of GDPR compliance program (2018)* Rapid global response enabling transition from onsite to virtual event delivery platform (2020)* PMO relaunch with automated support for prioritization and governance (2021)* Payment gateway migration (2021) - migration of gateway token types (2023)* Onsite to cloud migration of helpdesk/project management/collaboration spaces (2022)* SME in successful SCC and privacy related contract negotiations for multi year vendor contract (2023)

Waltham, Ma, Plymouth Meeting, Pa, , Us

Contractor position at Drug Information Association* Managed team effort to launch redesigned responsive website* Proactively managed changes in project scope* Effectively communicated project updates and expectations

Contractor position at Comcast* Manage delivery of requested capabilities across multiple platforms in agreed upon timeframe and budget, applying Agile techniques for slotting of user stories and backlog* Generate budget level estimates, refine through JADs and grooming to user story submit and release commit* Track and manage software defects with development and testing teams* Communicate progress, risks, issues, forecasts to functional teams and stakeholders; serve as voice of the project* Respond proactively to address issues and risks

Fort Washington, Pa, Us

• Led teams in creation of new information systems, business processes and content. • Responsible for all CRM data and systems integration supporting marketing, sales, system implementation, support and training to base of 13,000+ clients and 120,000+ prospects/former clients for 150 in-house and remote staff. Key Accomplishments• Led selection and on-schedule deployment of website knowledge base consolidating multiple siloed content sources into a single platform with configured views for internal staff and clients over multiple product lines, robust search capabilities, document lifecycle management. Achieved 85% call deflection rate for articles searched in knowledgebase.• Led selection, deployment and integration of user suggestion system that accounted for 20% of product enhancements, assisting 90%+ customer retention rates.• Led successful project to connect previously isolated databases into a unified solution with a common view across 3 product lines for sales, helpdesk and clients.• Rescued time and attendance software project that had been stalled for several years, leading to launch of new solution across multiple network and hardware platforms. • Directed SDLC and software releases over three year period, achieving release targets and managing scope definition and change.• Rewrote two product manuals, after which customer approval of documentation increased by 20%.

Early stage company/wealth creation opportunity. Deployed automated fee-based payment system for web site serving 500,000 monthly visitors and tripled its sales volume in 6 months. Led cross-functional international team to upgrade infrastructure, functionality and content for website http://freedback.com

Philadelphia, Pa, Us

Directed corporate finance, risk management and IT department for this $75 million multi-state parking management and real estate development company.Key Accomplishments• Led IT department in rollout of e-mail, standardized desktop, Y2K remediation.• Transitioned retirement plan from employer to employee directed, selected funds and plan management team. Achieved 200% increase in employee participation and 50% reduction in recordkeeping costs.• Led re-branding effort generating new corporate logo, tag line and brochure.

Responsible for development and management of new financing programs. Key Accomplishments • Created first-in-the-nation $52 million federally funded loan pool program, which won two national awards.• Led first-time securitization by PIDC of $7 million portfolio with 50 economic development loans.

* General news reporting; political/statehouse coverage for Maine-based CBS affiliate* Special beat reporting on environmental issues.* Produced documentary on construction of Maine Vietnam Veteran's Memorial - nominated for regional Emmy award.

Mga, Public Administration

Bachelor'S, Government And Economics