Alex Escarra Email & Phone Number

Miami, Florida

Miami, Florida

Managed day-to-day website updates inclusive of promotions, product launches, and marketing initiatives to ensure smooth, efficient and accurate execution.Oversaw products offered, and merchandising, to ensure sales and customer satisfaction were maximized.Produced reports to analyze the performance of all sales, promotions, and product launches.

Miami/Fort Lauderdale Area

Reached and maintained a “Top Rated” rating across all marketplace platforms.Answered an average of 60-80 marketplace messages per day, and during peak up to 200 marketplace messages, by addressing customer inquiries, solving problems, and providing product listing information.Managed web cadence based on priority of messaging and ensuring for.

Delivered excellent results and customer satisfaction, measured through card member feedback and surveys. Consistently performed in the top 10% of all customer care professionals, measured through overall performance metrics. Grew and nurtured customer relationships on each and every card member interaction that resulted in measurable card member value..

Built and maintained relationships with season ticket holders, leading to a high retention rate.Identified new sales opportunities by asking for and securing referrals, as well as via add-ons and groups.Generated $1 million in annual sales while managing a portfolio of more than 1,200 accounts.Exceeded season ticket renewal goals by more than 10% per.

Coral Gables

Oversaw ticket renewals for the Miami Open, an annual tennis tournament in Key Biscayne.Led a team of personnel to maximize their potential and exceed performance goals.Coordinated VIP ticket requests for both sponsors and players.Interviewed candidates for employment opportunities and hired team members that were an ideal fit.