• Acts as primary contact with clients to assess business needs and coordinates with internal departments to ensure delivery was facilitated according to specification.• Reviews and verifies transactions to ensure proper processing according to established quality standards.• Creates effective meeting agendas in order to capture client information, needs, and concerns.• Ensures 90% of calls resolved on first contact.• Assess needs of customers, suggesting products and services accordingly.• Builds and enhance client relationships as well as cultivated retention and growth opportunities.• Maintains 91% retention rate for newly board clients

• Facilitated negotiation between management and customers to solve disputes.• Provided effective service by listening to customers and meeting needs efficiently. • Utilized effective persuasive skills in retail sales to persuade customers to purchase certain products.• Exercised retention efforts.• Organized training for 35 new hires to develop grammar and posting skills.• Used time management skills to manage 4 social media platforms.• Increased brand awareness and client engagement by 20% by interacting with customers on social media.