o Managing a team of 17 truck drivers to arrange freight pick-ups and deliveries in a timely fashiono Communicating with customers about freight details and processing of special arrangementso Maintaining records of all driver routes, pick-ups, and deliveries to ensure the customer’s requests have been accommodated o Preparing dispatch documents and ensuring the correctness of all the freight paperworko Coordinating with highway dispatchers to ensure the most cost-effective way of delivering the freight o Reviewing driver’s hours of service and logs to ensure regulatory compliance

o Documenting and resolving any IT-related issues through a ticketing system.o Provisioning, installation, configuration, and maintenance of systems hardware, software, and IT-related infrastructure.o Supporting remote users.o Deploying software using Microsoft SCCM.o Setting up and managing user accounts and permissions in an Active Directory environment in accordance with the company requirements.o Implemented several automation solutions for Active Directory management.o Proposed and implemented more cost-effective ways of refreshing hardware and software.o Provided training on new software and hardware to End Users.o Composed technical documentation for non-technical personnel.o Was responsible for the site in past and ongoing Windows migration projects.

o Documenting and resolving any IT-related issues through a ticketing system.o Provisioning, installation, configuration, and maintenance of systems hardware, software, and IT-related infrastructure.o Supporting remote users.o Deploying software using Microsoft SCCM.o Setting up and managing user accounts and permissions in an Active Directory environment in accordance with the company requirements.o Implemented several automation solutions for Active Directory management.o Proposed and implemented more cost-effective ways of refreshing hardware and software.o Provided training on new software and hardware to End Users.o Composed technical documentation for non-technical personnel.o Was responsible for the site in past and ongoing Windows migration projects.

o Assisted Senior System Administrator with deploying new server equipmento Provided End users with support over the phone and in persono Performed maintenance on multiple workstations, running Windows and MacOS