Oleksii Prykhodko Email and Phone Number

- Maintaining product performance- Bug fixes, troubleshooting (C#)- Log parsing- Creating and maintaining tasks

- Identifying malfunctions in the company's products and fixing them (UI, statistics discrepancy, service performance)- Maintaining tasks assigned by L1, assisting in drafting responses to communicate issues and solutions to the client- Communicating with the development team to provide information to the project team- Writing reports as requested (SQL, ClickHouse)- Setting/monitoring tasks for project teams on complex/critical bugs (Jira)- Answering questions from colleagues regarding technical functionality of products- Training newcomers (seminars, trainings)

Game Master Combat Arms RU - MMOFPS Nexon- Providing advice on online game play and related issues- Consideration of complex and conflict situations related to the gameplay and game mechanics- Consideration of situations related to hacking of users' game accounts, fraud, loss of access.- Organizing promotions, events, contests, show matches and other special events for players- Moderation of the game's official forum, as well as pages and communities in social networks

- Creating a communication link between the client and the game master team when necessary- Analyzing and evaluating the work of colleagues- Providing informational as well as technical support (ticket system)- Filling databases on the most asked questions