Manager Of Products
CurrentProduct Manager of Client Management Domain The goal of the project is to create an omnichannel platform as part of the CRM core for solving various tasks of communication with company customers.Achievements:1. The concept of creating a platform has been developed. During the development, the subject area of communications was developed in terms of developing terminology, classifying communications, describing technical capabilities, positioning systems on the… Show more Product Manager of Client Management Domain The goal of the project is to create an omnichannel platform as part of the CRM core for solving various tasks of communication with company customers.Achievements:1. The concept of creating a platform has been developed. During the development, the subject area of communications was developed in terms of developing terminology, classifying communications, describing technical capabilities, positioning systems on the landscape.2. A distributed full-cycle team has been formed (technical leader, architect, business and system analytics, BE and FE developers, devops, testers, support engineers).3. MVP implemented - the platform core, interfaces for sending outgoing communications via SMS, email and voice dialing was created, solution hypotheses were confirmed.4. A set of measures for putting the platform into commercial operation was implemented, including the development of documents, functional, integration and load testing, setting up monitoring, organizing support lines, passing the necessary information security regulations.Process Stack:Java Spring, Docker, Kubernetes, Scylla, ClickHouse, Redis, Kafka, ELK, Jeager, CI/CD based on GitLab Show less