• Installing, troubleshooting and repairing AT&T U-verse internet services; installing new VoIP solutions (AT&T Phone – Advanced);• Testing Wi-Fi coverage to identify the best location for residential gateways (routers) and possible need for Wi-Fi mesh system;• Troubleshooting internet services performance issues, testing defective lines and connections, malfunctioning equipment; Troubleshooting and repairing issues with Wi-Fi & Ethernet connectivity on customers’ devices running on different operating systems - MS Windows, MacOS, Android, iOS; keeping the number of customers calls for care to a minimum after my services performed (95+ score on customer satisfaction coming from their feedback provided in surveys);• Installing Cat5e/6 cabling, wall jacks, when needed to set up LAN networks for better connectivity or other purposes; Properly routing and supporting cables through walls, attics, crawl spaces; keeping 98+ score on quality audits;• Communicating with customers to gather information about the quality of service provided, properly addressing their concerns, advising about solutions, educating on technology features;• Educating customers how to simply manage their Wi-Fi network, using Smart Home Manager application; explaining about the issues found with their services, advising about Wi-Fi mesh system necessity and other options;• Aerial work (pole climbing, while using extension ladders or gaffs);

• Developing and executing test cases (Qase); Reporting defects and tracking those to closure (JIRA);• Applying different testing methodologies: Dynamic, End-to-end, Functional and UI/UX, Regression, Smoke, API functionality testing (Swagger / Postman);• Automating test cases for regression testing, using Cypress and VS Code (JavaScript);• Analyzing data to check for errors and inaccuracies in database using SQL (PostgreSQL);• Actively participating in scrum meetings (sprint-planning, daily stand-up meetings), providing updates and feedback.• Working closely with development team to ensure high-quality software delivery.

• Supervised all on-site construction activities (aerial and on-ground), while ensuring compliance with safety rules and regulations. Activities include, but not limited to: installing and removing: cables (coaxial, electrical, fiber optic), antennas, radios, BTS; electrical work AC/DC; installing conduits above and underground (PVC, EMT, RGS); troubleshooting and testing of all the telecom components (PIM/sweep tests of coaxial cables, testing fiber optic cables, testing electrical circuits); troubleshooting cell sites performance issues; installing and removing steel structures on cell towers (sector mounts/frames); installing AC2DC power plants; installing equipment racks, H-frames, ice-bridges; grounding the equipment to EGR; close-out packages and other paperwork upon the jobs completion;• Ensured quality of services and products meet the established standards and requirements set by company and customers.• Effectively planned all work activities based on weather forecasts, personnel’s skills and availability, completing the jobs (projects) within a proposed budget, resulting in savings of approximately 20-25% of projected costs;• Balanced multiple tasks by setting priorities and planning timetables, helping to ensure that jobs start and finish on forecasted times.• Adapted seamlessly to rapidly changing situations, examples are but not limited to: weather conditions, staff’s skills and availability, blockers, changed scope of work. Demonstrated ability to maintain composure in dynamic environments, minimizing the risks of scheduled work delays.• Supervised the activities, mentored less experienced team members, monitored performance and quality of work performed. Provided feedback and advice.• Effectively communicated updates, issues, concerns with all team members – crew personnel and management.• Pioneered multiple new projects by gathering essential information and knowledge, and effectively sharing all project details and requirements with the team.

• Maintenance crew – Sprint, Clearwire, Verizon, AT&T (troubleshooting & repairs),Ericsson BBU/DUL/XMU troubleshooting, Nokia BTS troubleshooting; Performed cell sites troubleshooting for any issues, e.g. but not limited to: DC power failures, fiber losses, PIM and RSSI related issues, other RF issues.• Performed sweep tests and PIM tests on antennas; performed different fiber cable tests and measurements.• Project & Construction crew (3-6 people) – Sprint Network Vision site construction, Verizon cells sites upgrades.

Performed installations of the antennas and other systems components on customers’ cell-sites (towers) as directed by foreman

• Customer service: Provided service to students to help in finding solutions to their software and/or hardware problems with their personal computers (laptops, desktops, netbooks):o Scanned and removed all malicious software;o Repaired malfunctioning hard-drives; Restored information from damaged hard-drives when possible;o Upgraded software (MS Windows 7, MS Office 2007 provided by UWG to its students);o Identified the issues with and repaired/replaced hardware (such as screens, keyboards, batteries, etc.).

• Worked on different roles through all SDLC stages in a waterfall model (SW Product manager, SW developer, QA/QC engineer, Customer support);• Developed SW for customers’ needs; automated different kinds of business processes (e.g.: buying, selling, manufacturing, transferring, leasing, etc.); integrated customers’ SW with other SW, such as a Bank client SW or another company’s SW to exchange the information digitally (e.g.: invoices, packing slips, etc.); integrated complex SW solutions in retail businesses, connecting POS-systems, barcode-printers, ticketing systems (e.g.: restaurants), digital scales, barcode scanners, etc.• Tested the product functionality and performance. Analyzed data for inaccuracies and errors; load testing; debugging;• Supported customers’ data-bases (managerial accounting, business accounting, HR management, and retail transactions).• Designed and built wired networks for small businesses offices, using MS Server NT/2003, network switches. System administration.