I am a Senior Support Specialist at Numeto, a leading e-commerce platform, where I lead a team of customer service agents who resolve customer complaints and answer customer questions. With over five years of experience in customer support, I have developed excellent communication and persuasion skills that enable me to effectively interact with stakeholders and decision makers. I am also proficient in finding optimal solutions and ensuring customer satisfaction and loyalty.In addition to my customer support role, I am also a professional music producer and sound designer with more than 20 years of experience in the music industry. I have collaborated with Universal Production Music across the labels Atmosphere, Bruton and Big Shorts, and created original music and sound design for Netflix and Porsche, among many others. I have a reputation as a remixer and a mastering engineer, and I have worked with well-known electronic music artists and labels. I am passionate about music production and sound engineering and I use various software and tools to create high-quality audio and video content. I speak fluent Russian, English, and Belarusian, and I have EU permanent residence. Originally from Belarus, I currently reside in Prague, Czech Republic. I am ready to relocate if needed.