Technical Support Engineer Level 1 to Level 2. Resolved customer-reported issues while working closely with other multi-functional teams.

Duties included but not limited to:• Cash collection.• Admin & Receptionist duties.• Assisting the Director in all other ad hoc duties.

Duties included but not limited to:• Cash collection and managing the companies top KEY accounts portfolio with a monthly invoice value in excess of €2.5 million. • Full day to day management of the credit control department (9 staff) ensuring efficient operation of the office.• Processed a large volume of queries and calls from customers and all Departments in a polite and professional manner. I had an excellent working relationship with our customers and suppliers. Credit checked and set up new customer accounts and setting appropriate credit limits.• Compiling monthly credit pack report for circulation among Senior Directors detailing the team’s month end position with regard to SLA's, KPI's, top delinquent accounts, legal accounts, credit notes and current trends for new accounts and account closures. Providing daily, weekly and monthly progress reports to the Finance Director.• Monthly meetings with company directors and CEO to review the groups top delinquent accounts.• Managed the maintenance of our legal accounts portfolio, negotiate and agree terms of payment on outstanding balances. • Ensured all incoming correspondence was accurately logged, filed or dealt with. Updated and reviewed department policies and procedures on a regular basis to ensure they are up to date.

I played a vital part in the Credit Control team, providing guidance to the team on the in-house systems and processes, and delivered many successful results for the company.

Duties included but not limited to:• Trained and developed the customer service staff. This included product knowledge, customer service techniques, current technologies, policy and procedures for assigned duties and functions.• Created and maintained documentation regarding company policies, departmental procedures and date collection processes.• Oversaw and co-ordinated daily customer service responsibilities. This included product information, sales promotions, order fulfilment and problem resolution.• Took responsibility for all follow up on complaints and customer liaisons.• I had a strong relationship with all Departments which included Sales, Operations, Marketing and Finance.