Alex Feinberg Email & Phone Number

Manhattan, New York

-Manage company-wide Customer Reference Program, which involves:1)Maintaining an accurate database of customer reference contacts, internal reference requests, reference events that were completed, and reward fulfillment for completed reference events2)Fulfilling requests made by the Sales and Marketing departments for various customer reference/advocacy needs, including customer-to-prospect calls, customer-to-customer use case discussions, blog and whitepaper participation, and customer participation in industry-sponsored webinars, podcasts, and conferences around the world.3)Producing reports detailing the status of the programMiscellaneous responsibilities:-Compile and aggregate Sales, and Customer Success departmental operational reports-Assist with planning, coordination and execution of customer success events such as webinars, and user group meetings-Assist with production of customer success materials and communications such as news updates, announcements and event notifications

Bellmore, Ny

-Front office reception-Assist during emergency procedures when callers to the emergency hotline were determined to be suicidal or in a crisis situation-Spoke with police/medical authorities on a number of occasions to help locate and assist callers who were suicidal or in a life-threatening situation

Baldwin, Ny

-Front Office Reception; Greeted patients, accepted co-payment-Scheduled patient appointments-Managed patient document filing -Worked with insurance companies to determine information about patients’ coverage -Shadowed psychiatrists during patient therapy sessions

Woodmere, Ny

-Set up and helped run an after-school activity program for elementary school aged children, involving arts and crafts, table games and board games.-Sat in on meetings involving rehab counselors discussing client use-cases and treatment plans.