-Developed and implemented operational policies and procedures to ensure consistency and excellence in the luxury hospitality environment. -Designed training materials for 18 incoming Residence Experience Coordinators and Front Desk Coordinators.-Developed interview guidelines, Adjusted job descriptions to ensure we were interviewing and hiring top candidates.

-Managed a team of 18 seasonal and 4 full time year round employees across 2 departments. -Interviewed and hired all staff.-Managed a fleet of 10 vehicles. -Developed Covid guidelines to ensure teams remained safe while club was reopening. -Handled all inventory and ordering for department. -Performed 1-1 meetings with team members to ensure individual goals were being met.

-Developed detailed checklist to walk homes, ensuring my team was prepping luxury homes to the standards set by The Yellowstone Club. -Trained staff on luxury hospitality, large home systems, communication and general club practices. -Assisted in managing field team of up to 20 seasonal staff members.-Developed training materials.

-Utilized checklist to ensure rental homes were prepped to the standards of The Yellowstone Club.-Greeted guest upon their arrival, toured them through each rental home and continued to work with them throughout their stay. -Practiced anticipatory hospitality, ensuring needs were met based on previously collected data.

-Monitered multiple databases to keep track of all company inventory. -Kept an accurate knowledge of all types of rooms available at various locations-Delivered exceptional customer service by actively engaging guest, in addition to using well developed interpersonal skills. -Consistently exceeded sales goals, booked over 1 million dollars in reservations for the resort between October and December 2017. -Generated and utilized detailed reports to assist customers with payments through out the season.-Utilized specialized sales training to increase personal sales over 30% from 2016-2018.

-Input data and managed spreadsheets for inventory. -Managed client tabs for up to 20 fishing trips per day with exceptional attention to detail.-Learned daily fishing conditions from experiences guides, relayed information to customers. -Developed relationships with clients, provided detailed and localized information regarding fishing, skiing, dining and shopping in Big Sky area.