• Responsible for project life-cycle management including project kick-off, client deliverables, internal project tracking requirements, team building, and overall project execution against defined baselines, budget and scope management• Lead a wide spectrum of small, medium and large/complex Salesforce Implementation Projects for Sales, Service, Financial Services, Health, Marketing and Community Cloud Initiatives• Internal and external project collaboration, along with client weekly… Show more • Responsible for project life-cycle management including project kick-off, client deliverables, internal project tracking requirements, team building, and overall project execution against defined baselines, budget and scope management• Lead a wide spectrum of small, medium and large/complex Salesforce Implementation Projects for Sales, Service, Financial Services, Health, Marketing and Community Cloud Initiatives• Internal and external project collaboration, along with client weekly status engagements via video/audio Zoom meetings• Active use of the EMS Project Methodology, while refining select project management templates and operation for increased performance and internal/external efficiencies Show less

• Responsible for project management and process improvement at a start-up Home Theatre business• Coordinated and conducted all scrum ceremony meetings to include sprint planning, reviews and retrospectives• Created and implemented a new marketing strategy to attract potential customers, increasing customer acquisition rate• Implemented Trello Software to better track accountability, project workflow, and milestones• Researched and quoted accounting providers; completed full… Show more • Responsible for project management and process improvement at a start-up Home Theatre business• Coordinated and conducted all scrum ceremony meetings to include sprint planning, reviews and retrospectives• Created and implemented a new marketing strategy to attract potential customers, increasing customer acquisition rate• Implemented Trello Software to better track accountability, project workflow, and milestones• Researched and quoted accounting providers; completed full data migration from QuickBooks desktop to QuickBooks online Show less

• Led the Shared Services team to complete multiple feasibility studies for the design of the new infrastructure for the eRevenue Training Portal for the VA, as well as the alignment of the architecture infrastructure to all lines of business supported by the VA• Managed the eAdmin team to modernize the back bone for all lines of business that are place in the VA’s SharePoint 2010 site• Team leader, responsible for creating multiple demos as an alternative content management system to… Show more • Led the Shared Services team to complete multiple feasibility studies for the design of the new infrastructure for the eRevenue Training Portal for the VA, as well as the alignment of the architecture infrastructure to all lines of business supported by the VA• Managed the eAdmin team to modernize the back bone for all lines of business that are place in the VA’s SharePoint 2010 site• Team leader, responsible for creating multiple demos as an alternative content management system to replace SharePoint• Coordinated and conducted all scrum ceremony meetings to include sprint planning, reviews and retrospectives• Collaborated with product owners on capacity planning using Rally Software to maximize development throughput Show less

• Managed the Salesforce implementation, in conjunction with the Product Owner, to continuously remove impediments for both the business and the Salesforce team; Groomed the Salesforce’s product backlog to make sure all submitted user stories would be completed using Rally Software• Responsible for managing the Infrastructure team to accommodate all changes for the Salesforce and New Voice Media implementations• Managed the Infrastructure and the Telephony project portfolio & the CTI… Show more • Managed the Salesforce implementation, in conjunction with the Product Owner, to continuously remove impediments for both the business and the Salesforce team; Groomed the Salesforce’s product backlog to make sure all submitted user stories would be completed using Rally Software• Responsible for managing the Infrastructure team to accommodate all changes for the Salesforce and New Voice Media implementations• Managed the Infrastructure and the Telephony project portfolio & the CTI implementation (NewVoiceMedia) that fully integrates with Salesforce Show less

• Managed the IT project portfolio alongside the COO• Developed and tracked detailed project plans, including schedules, resources, communication, risk mitigation, and issue resolution plans, Communicated and reported status to executives and stakeholders; Created documentation for the PMO department

• Developed discovery road maps, project plans, and project charters to determine time frame, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects• Responsible for managing off-shore teams around planning, directing and coordinating activities for projects to ensure that goals and objectives of those projects are accomplished within the prescribed time frame using AtTask• Created key… Show more • Developed discovery road maps, project plans, and project charters to determine time frame, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects• Responsible for managing off-shore teams around planning, directing and coordinating activities for projects to ensure that goals and objectives of those projects are accomplished within the prescribed time frame using AtTask• Created key project documents for the Risk Assurance & Innovation dept., including Methodology enhancement and Dashboard Reports Show less

• Served as a liaison between the business and the IT dept. by conducting weekly calls with stakeholders, developers, QA Team, and UAT Team • Followed Agile Methodology and worked with Development teams in regard to the Sprint Planning, Product Backlog, requirement sign off, functional specification documentation, reviewing test scenarios to ensure complete coverage of release contents, management of change controls and integration into existing work items in flight

• Created documentation for the PMO department, including Methodology enhancement, BRD, Project Request and Project Rollouts and more; Reviewed project proposal with PMO Director to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects

• Responsible for keeping up to date collateral information in regard to project data, plan, progress, issues, resolution, risks, task completion, lessons learned, and variances; Developed and tracks detailed project plans and reported the status to executives and stakeholders• Assembled cross-functional, onshore development teams, assigned individual responsibilities, provided project leadership, work direction and feedback, coached and trained project team members on project management… Show more • Responsible for keeping up to date collateral information in regard to project data, plan, progress, issues, resolution, risks, task completion, lessons learned, and variances; Developed and tracks detailed project plans and reported the status to executives and stakeholders• Assembled cross-functional, onshore development teams, assigned individual responsibilities, provided project leadership, work direction and feedback, coached and trained project team members on project management processes and best practices Show less