Responsible for leading the development of Schools-based marketing plans, ensuring effective and regular communication between Schools' management and the Marketing Team. Working to ensure growth in quality applications from prospective students, with a particular focus on postgraduate and international students.

In my role at the University of Buckingham, my key tasks and accountabilities focus on attracting applicants, converting applications to offers and progressing offer holders to registered students, for the School of Computing.Achievements:• Recruited 30 new students for the School of Computing (September 2018 intake) achieving the second highest conversion rate across all Schools within the University.• Increased the School of Computing’s social media following by more than 20%.• Successfully engaged with more than a dozen local secondary schools, securing the opportunity for the School to visit to deliver Computing assembly presentations and/or practical taster sessions.

As Supporter Care Manager at Brain Tumour Research, my central responsibility was to ensure that supporters received the help, information, advice and guidance that they needed.Achievements:• Designing more than 50 commemorative plaques in conjunction with affected families and fundraisers.• Shortening the turnaround time of acknowledgement letters for donators from 8 - 10 working days to 3 - 5 working days.• Holding a fundraising event for the charity which raised more than £500 (included matched funding).• Obtaining 3 signed football shirts from Premier League Clubs which raised over £1,000 at auction.

As the Office Manager at Brain Tumour Research, I am responsible for:- Communicating with our supporters to add them to our mailing lists, take merchandise orders and respond to any queries.- Ensure the smooth running of the office including maintenance of the printers/photocopiers, as well as ordering stationery and other consumables.- Assisting with producing Thank You letters.- Managing the Process Manual including supporting team members with documenting new processes in line with the organisation's procedures.- Helping to maintain the CRM.

Responsible for the administration, marketing and PR for the Centre of Further Education (CFE) at The Buckingham School.Achievements:* Planning and organising the annual CFE Open Evening (November 2015) and Year 11, 12 & 13 Celebration Evening (December 2015) which included securing commercial sponsorship.* Implementing new monitoring systems to highlight student attendance issues and flag pastoral concerns.* Coordinating the 2016-17 CFE student intake (applications & interview process) for September 2016. * Re-writing the content for the Post-16 section of The Buckingham School's website (www.buckinghamschool.com).* Providing advice and guidance to students on a range of issues including career progression and exam technique.

As Head of Sales & Marketing for this Training Provider, I was responsible for:• Managing a team of 6 people and the annual marketing budget of £75k per annum.• Sourcing new apprentices for our government funded Apprenticeship programmes, maximising a £3.5m SFA contract per financial year.• Generating £450k of commercial revenue from short course training per financial year.

I was promoted to establish a new team responsible for improving external communications to our primary customers: employers and apprentices. I was also responsible for the resolution of customer complaints, which included monitoring and investigating (where necessary) apprentices’ reasons for leaving a course before they had achieved their qualifications.Achievements:• Ensuring that customer complaints were responded to swiftly and appropriately.• Recruiting, training and managing 2 new members of staff.• Analysing and reporting on reasons for non-completion of programmes; suggesting improvements to processes and working practices.• Producing monthly Employer and Apprentice newsletters.

This role involved converting sales leads/enquiries from referral agencies, generating new business and account managing existing clients to maximise sales opportunities. Achievements:• Working with several hundred clients and supporting them to recruit new apprentices.• Year-on-year, growing the number of Engineering apprentices recruited for our annual intake and exceeding target in 2013.• Cross-selling commercial short courses to businesses employing apprentices.• Supporting employers who had historically only taken on apprentices in one particular industry sector (e.g. Engineering) to extend into other sectors (e.g. Logistics and Business Services).• Project managing the development of ATG Training’s Apprenticeship Vacancies website (www.atgapprenticeships.com). This website now has over 2000 visitors a month.

As Learner Support Manager it was my responsibility to ensure that the members of the Learner Support Team (there were 7 team members in total) were effective and efficient in providing appropriate and timely support, information, advice and guidance to our customers. Our customers included apprentices, learners, parents and employers. Achievements:• Embedding new Safeguarding legislation into the organisation’s working practices. This involved developing policies and procedures, training all staff in Safeguarding Awareness and Child Protection. The success of this project was acknowledged by Ofsted who inspected the organisation in July 2010 and awarded us a Grade 2 (Good).• Successfully delivering Mentoring contracts in partnership with Aimhigher MKOB for 5 years (2006-2011), engaging over 100 young people from lower socio-economic backgrounds and supporting the aspirations into Further and Higher Education.• Learner Support Team awarded Matrix Standard accreditation in October 2008 in recognition of our good working practices when providing information, advice and guidance to our customers.Following a company-wide restructuring process, the Learner Support Team was merged with other functions of the business and I moved into an Account Manager role.

My responsibilities in this role were:• Retention and achievement of our Programme Led Apprenticeship learners;• Gathering feedback from our learners regarding the service we provide, analysing and reporting this information back to the Senior Management Team with recommendations for improvements;• Delivering the Citizenship and Employment Responsibilities & Rights (ERR) programmes;• Delivering Induction to new learners;• Providing career advice and guidance;• Team leading (responsible for the performance of 4 team members).In July 2006, I was promoted to the position of Learner Support Manager.

Answering customer enquiries, course bookings and timetables, diary management, monitoring of auditable paperwork, maintaining website, completing mailshots, various other administrative tasks.In December 2004, I was given the opportunity to create and head-up the Learner Support Team, as the need for additional support for our learners was recognised as key to their retention and achievement, and therefore the organisation's success.

Delivering Induction to new assessors in relation to auditable paperwork, completing internal audits on the quality of auditable paperwork completed by assessors, minute-taking in meetings, data entry and reporting.In September 2003, I was redeployed to the Technical Team.

Data entry onto bespoke database (Maytas 3), running reports for circulation, filing.In July 2002, I was promoted to Assessor Co-ordinator.

During my time at Gerald Simonds, I was responsible for taking customer enquiries and organising referrals, generating product quotations, processing customer orders, maintaining the customer database, controlling the supplies of product brochures and liaising with manufacturers regarding customer requirements and product specifications.I decided to leave this organisation in order to work for a larger company where there were more opportunities for development and career progression.