Alex Baird Email & Phone Number

Bothell, Wa

Responsible for developing and implementing device management solutions(Intune/Jamf) and technologies at Seattle Genetics, as part of the Enterprise Services group.Accountable for the design and implementation of enterprise-wide device management services for all client device and OS types(Windows 10, MacOS, iOS, iPadOS, Android) across the environment. Responsible for implementing integrations and automated provisioning services to provide a modern, scalable and reliable device management platform.Additionally responsible for all operational activities related to the services provided, including monitoring, support and pre-emptive system maintenance and remediation.

Provide support to end-users, build, troubleshoot and maintain network systems. As a highly dynamic and interactive position, communicate with a wide variety of users across Seattle Genetics’ organization and exercise judgment within generally defined procedures and practices to determine appropriate actions.• Provide hardware and software support for remote and internal employees • Troubleshoot issues using remote tools such as PC Anywhere, Goto Assist and WebEx• Create and manage work orders in a helpdesk system. Triage work orders to other groups within and outside of the IT Department• Maintain log of help desk inquiries, including dates and resolutions• Monitor, diagnose, repair and run preventative maintenance on various PCs• Work with Vendor support for warranty repairs and issue resolution• Train users in basic operating system fundamentals and network access• Manage user accounts and password resets in an Active Directory Domain• Maintain inventory of hardware, software and related license agreements• Create SOPs and maintain SOP library. Keep documentation up to date• Mobility device support and account management, ordering and deploying devices and accessories (ipads/iphones/blackberries)• Mobile Device Management software admin (MobileIron)

Redmond, Washington

Provide Microsoft employees and vendors face-to-face troubleshooting support at Microsoft's Main Campus. Enable users to receive timely resolutions to their software and hardware issues, and examine and test the most-current MSIT-approved hardware. Improve user satisfaction, and employee and corporate productivity.• Research, test, evaluate, troubleshoots and supports data hardware and software on-site • Provide quality, daily customer relationship and servicing to customers• Support Win 7/ Win 8, Office applications for the win 7 phone, Exchange email support, desktop and laptop repair, printer support• Experience with multiple Microsoft internal ticketing systems • Dell and HP OEM certified

Redmond, Washington

Worked with a team of four running MacBu’s automation and production lab and sandbox, providing end user support to the entire MacBU group including setup, trouble shooting, and repairing software and hardware problems. • Hardware maintenance and repair for a team of 80• Automation maintenance for 1000 computers• Server set-up and administration • Experience with ticketing system in an IT environment• Organize and control inventory for lab and team members • Decommission workstation equipment, organize and redeploy workstation equipment at the new location

Woodinville Lumber

Ensuring a safe work environment in the lumber yardClearing debris and organizing merchandiseBeing available to assist othersInterned in the design department and worked with CAD programs

Associates Of Arts, General Studies

Education record