● Developed comprehensive training programs to equip team members with the necessary skills and knowledge, ensuring consistent delivery of high-quality service and seamless daily operations.● Fostered open communication channels, engaging in constructive dialogues with staff to provide context for strategic decisions and facilitate buy-in, promoting a shared understanding of organizational objectives.● Utilized strong leadership capabilities to motivate and support the team, promoting a positive and productive work culture that encouraged continuous improvement and problem-solving.● Prioritized the implementation of process enhancements that directly improved the overall customer experience, contributing to increased loyalty and satisfaction.● Created a collaborative and efficient team environment by actively listening to operators' insights and incorporating their feedback to streamline processes, ultimately enhancing customer satisfaction.

● Led the development of scalable initiatives, such as creating shared component libraries using Vue.js, streamlining development processes and promoting code reusability across projects.● Demonstrated an ability to rapidly acquire proficiency in new frameworks and technologies like Vue.js, ensuring swift development cycles and timely project delivery.● Leveraged expertise in Vue.js to implement new features and enhance existing functionality, contributing to the continuous improvement of the application's user experience.● Collaborated effectively with cross-functional teams, ensuring seamless integration of front-end components promoting a cohesive development environment.

● Developed a new cloud contact center integration enabling faster and easier interaction with customers. This initiative drove customer engagement and sales.● Contributed to the development of a new web-based platform built with React for the medical industry, enhancing user experience and functionality.● Created, integrated, and managed call center flows using React components, ensuring the fastest customer engagement and seamless communication.

● Led the development of new content platform architecture for a beta program, employing tools such as React Native. This platform was scalable and used for future iterations of testing.● Managed the full lifecycle development of a React Native mobile application, grounded on the latest Dialectical Behavior Therapy (DBT) research, aimed at empowering users to cultivate their desired lifestyle.● Excelled in guiding a team through the adoption of agile scrum methodologies, significantly improving the project's front-end development process and product quality.● Provided mentorship to junior engineers on best practices for scalable coding, fostering their professional growth, contributing to the overall team's success, thereby fostering a culture of continuous learning and development.

● Designed and implemented front-end systems for call center products, focusing on agent experiences, using React, and Angular, to improve configuration, management, and monitoring capabilities.● Built a new agent experience from scratch with React for its initial public launch, demonstrating a commitment to creating engaging and efficient user interfaces.● Played a pivotal role in the development team by onboarding, instructing, and guiding offshore front-end developers, ensuring they adopted best coding practices and contributed effectively to projects.● Led the charge in adopting scalable best practices for complex production applications, maintaining a consistent weekly release cycle, and emphasized testing and performance during our development process.● Coordinated within a remote team setting and across teams to introduce new features, emphasized the importance of front-end architecture in team discussions, and advanced the scalability and maintainability of the codebase by integrating atomic design principles.

● Working collaboratively with a team to develop the most enjoyable climbing experience for all levels of climbers.● We marry design, function, excitement, and accessibility to push into a higher standard for what climbs should be.

● Facilitated the selection process of candidates by conducting interviews for students applying to an immersive full-stack web development program, aimed at transforming beginners into job-ready developers.● Delivered comprehensive instruction in web development, ensuring students gained practical, marketable skills, covering both front-end and back-end technologies, including JavaScript, HTML5, CSS3, React, Node, database integration, and much more.● Crafted and introduced a cutting-edge curriculum focused on React and Redux, enriching the program's offerings and enabling students to stay abreast of current industry standards and practices.● Integrated Agile methodologies, Git Version control, and project breakdowns in the curriculum to empower students with essential skills for modern development environments and team-based projects.● Emphasized hands-on learning and real-world application by guiding students through the creation of full-stack projects, consolidating their understanding of web development tools and methodologies.

● Worked with a broad range of engineers to develop building plans for renovation and new construction.● Used AutoCAD to design plans and work collaboratively with a team of over 40.● Coordinated plans between architectural, electrical, mechanical, plumbing, and refrigeration teams.

● Developed a new team of youth climbers at a new location.● Designed and implemented training programs with the goal of keeping climbers excited to push themselves.● Mentored climbers through local competitions.