• Providing 24x7/365 rotational support of production systems & services.• Designing and building elegant solutions to analyze and visualize large data sets and identify patterns and relationships allowing the organization to proactively identify and resolve issues to mitigate customer impact.• Engineering and implementing scalable data ingestion systems to measure the health, performance, and reliability of Tableau's cloud infrastructure.• Creating custom scripts and database solutions to fetch and store data from 3rd party services using their REST APIs and visualize the information within Tableau.

• Provided 24x7/365 rotational support of production systems & services.• Monitored and resolved incidents impacting Tableau's internal and external cloud services.• Created Tableau visualizations used to monitor, track and report on incidents and changes occurring in Tableau’s production environments.• Drove incident management during planned and unplanned outages ensuring resolution, escalation, and communication processes were followed.

• Managed Clearwire’s pre-production IT and Network technology infrastructure used by Clearwire’s internal and external partners to test all production code and devices. • Created a new monitoring system to identify, track, and report on incidents affecting services within Clearwire’s pre-production environments; leading to a dramatic decrease in incident occurrences and impact duration.