Alex Gonzalez Email & Phone Number

Upland, Ca, Us

Palo Alto, California, United States

San Francisco Bay Area

Delivered 11+ years of exceptional results across all performance matrixes managing critical IT infrastructure readiness projects for Sutter Health Systems existing, new built, and acquired facilities throughout the San Francisco Bay Area.• Met daily challenges working on-site and remotely from a home office in a healthcare business environment impacted by company growth, acquisition, organizational change, and COVID-19.• Established total project responsibility and accountability and leveraged a thorough grasp of IT healthcare operations and processes to successfully manage high profile projects encompassing departmental moves, clinical application upgrades, new healthcare equipment implementations, system modernizations, and Network and VoIP implementations.• Defined the scope of each project identified technical challenges, and collaborated with sponsors, senior management, physicians, and end-users to establish project milestones. Performed risk assessment and resource requirements analysis; setup and administered budgets of as much as $500K; and created project roadmaps.• Managed as many as ten (10) IT infrastructure projects simultaneously and used a lead-by-example leadership style to develop, mentor, and manage project teams to exceed individual performance, productivity, and quality objectives. Also assisted in user training and providing operational support for 1st and 2nd level end-users.

Plano, Texas, United States

• Directed analysts responsible for 24/7 first and second-level production support of 250+ CalPX users and energy market participants. • Implemented the first automated, quantitative trouble-ticket system to improve customer service. • Directed the implementation of third party and custom reporting tools to monitor and perform first-level troubleshooting in heterogeneous environment including UNIX, NT, and VMS hardware and software solutions. • Developed and documented local disaster recovery procedures for business critical infrastructure and applications. • Coordinated and reported on critical information technology service windows and project implementations. • Instructor for all training phases aligned to operations processes. • Maintained hardware, software, and IP inventory of several hundred hardware, software. • Lead analysts unit testing, system testing, regression testing, user acceptance testing and analysis of in-house applications written in Visual Basic and C++. Implemented standards, procedures and best practices to ensure accurate testing results. • Designed, executed and reviewed group results of all types of testing. Identified outstanding service issues, problems and upcoming technical events to business sponsors through various methods of communications. Ensured system enhancements and modifications were being performed correctly according to standards. • Created test plans, test cases and created test data.

• Team member for the development and implementation of Y2K-inspired migration of AOS/VS to HP/UNIX, SUN/UNIX and DG/UNIX systems. • Designed and implemented local system disaster recovery for critical application files and databases. • Supervised a team of computer operators supporting AOS/VS operating system on Data General’s MV25, MV40 and MV60 systems. • Created and maintained configuration-required system macros and batch jobs and impromptu-run modifications as required by the business. • Provided first-level troubleshooting and system monitoring for both on-line and off-line batch processing systems. Provided accountability and status of all operation and team tasks. • Generated scheduled and ad hoc reporting for disbursement to all levels of management, business units and outside affiliated companies.

Mba, Mba

Bs, Information Systems