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Alex Guk Email & Phone Number
Senior Technical Support Specialist
at
JetBrains
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Technical Support Specialist
Location
Leiden, South Holland, Netherlands
Company size
Who is Alex Guk? Overview
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Quick answer
Alex Guk is listed as Senior Technical Support Specialist at JetBrains, a company with 2540 employees, based in Leiden, South Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Alex Guk.
Alex Guk previously worked as Technical Support Engineer at Jetbrains and Support Engineer at Jetbrains. Alex Guk holds Engineer'S Degree, Computer And Information Systems Security/Information Assurance from Novosibirsk State Technical University (Nstu).
Company email context
Email format at JetBrains
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JetBrains
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Profile bio
About Alex Guk
Quality assurance for desktop (Win) and WEB applications, auto-tests with Selenium (C#, Python) and TestStack White (C#), API testing (Postman). I'm not interested in the banking and financial sectors; thank you for understanding.
Listed skills include Manual Testing, User Manual Development, Technical Translation, Контроль Качества, and 27 others.
Current workplace
Alex Guk's current company
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Jetbrains
7 roles
Alex Guk work experience
A career timeline built from the work history available for this profile.
May 2021 - Present
Jan 2019 - Apr 2021
Qa Engineer/Qa Lead
- performing manual testing (Functional, Regression, Exploratory testing) of web and desktop applications (black box/grey box)- writing test documentation in TestRails (test cases, test plans, checklists), - working with Databases (MsSQL, Postgres, Sybase), testing and analysing logic in storage procedures - API-testing: manually and automated with JS.
Jun 2017 - Dec 2018
Head Of Support
Build and Manage technical support team: - reduced response time from days to 0.5-2 hours (depending on priority) - created a knowledge base for support - established response policy and scripts for it - managed support process - managed the onboarding process for new support team engineers- improve cross-team communication- Performing manual testing.
Jan 2016 - May 2017
Test And Support Engineer
- Performing manual testing (Functional, Regression, Exploratory testing, Usability testing based on feedback)- Analysing requirements - Analysing Kibana logs- Investigating software issues, reporting them developers and retesting after a fix- Providing technical support for different types of clients (b2b, b2c) via e-mail, online chat (Intercom), CRM.
Sep 2015 - Jan 2016
Technical Writer
- Writing technical documentation in Russian and English (user manual, technical specifications, service instruction) - Functional exploratory testing- Usability Testing
Jun 2013 - Sep 2015
Team & coworkers
Colleagues at JetBrains
Other employees you can reach at jetbrains.com. View company contacts for 2540 employees →
IC
Ilya Chernikov
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
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OV
Olga Vorobeva
Colleague at JetbrainsPaphos, Cyprus, Cyprus
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EG
Ekaterina Garanina
Colleague at JetbrainsGroningen, Groningen, Netherlands, Netherlands
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PM
Petar Maletin
Colleague at JetbrainsNovi Sad, Vojvodina, Serbia, Serbia
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OF
Osip Fatkullin
Colleague at JetbrainsNovi Sad, Vojvodina, Serbia, Serbia
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KG
Kirill Gelvan
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
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PM
Prajita Mukherjee
Colleague at JetbrainsLudhiana East, Punjab, India, India
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YZ
Yuliya Z.
Colleague at JetbrainsAmsterdam, North Holland, Netherlands, Netherlands
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SR
Stanislav Ruban
Colleague at JetbrainsPaphos, Cyprus, Cyprus
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DK
Dmitry Khalansky
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
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Ilya Chernikov
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
View →
OV
Olga Vorobeva
Colleague at JetbrainsPaphos, Cyprus, Cyprus
View →
EG
Ekaterina Garanina
Colleague at JetbrainsGroningen, Groningen, Netherlands, Netherlands
View →
PM
Petar Maletin
Colleague at JetbrainsNovi Sad, Vojvodina, Serbia, Serbia
View →
OF
Osip Fatkullin
Colleague at JetbrainsNovi Sad, Vojvodina, Serbia, Serbia
View →
KG
Kirill Gelvan
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
View →
PM
Prajita Mukherjee
Colleague at JetbrainsLudhiana East, Punjab, India, India
View →
YZ
Yuliya Z.
Colleague at JetbrainsAmsterdam, North Holland, Netherlands, Netherlands
View →
SR
Stanislav Ruban
Colleague at JetbrainsPaphos, Cyprus, Cyprus
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DK
Dmitry Khalansky
Colleague at JetbrainsMunich, Bavaria, Germany, Germany
View →
2 education records
Alex Guk education
Engineer'S Degree, Computer And Information Systems Security/Information Assurance
Engineer'S Degree, Aerophotogeodesy
Siberian State Geodetic Academy
FAQ
Frequently asked questions about Alex Guk
Quick answers generated from the profile data available on this page.
What company does Alex Guk work for?
Alex Guk works for JetBrains.
What is Alex Guk's role at JetBrains?
Alex Guk is listed as Senior Technical Support Specialist at JetBrains.
Where is Alex Guk based?
Alex Guk is based in Leiden, South Holland, Netherlands while working with JetBrains.
What companies has Alex Guk worked for?
Alex Guk has worked for Jetbrains, Ticketland.Ru, Smartcat.Ai, Abbyy Ls, and Racurs.
Who are Alex Guk's colleagues at JetBrains?
Alex Guk's colleagues at JetBrains include Ilya Chernikov, Olga Vorobeva, Ekaterina Garanina, Petar Maletin, and Osip Fatkullin.
How can I contact Alex Guk?
You can use AeroLeads to view verified contact signals for Alex Guk at JetBrains, including work email, phone, and LinkedIn data when available.
What schools did Alex Guk attend?
Alex Guk holds Engineer'S Degree, Computer And Information Systems Security/Information Assurance from Novosibirsk State Technical University (Nstu).
What skills is Alex Guk known for?
Alex Guk is listed with skills including Manual Testing, User Manual Development, Technical Translation, Контроль Качества, Тестирование, Xml, Sql, and Scrum.
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