KEY ACHIEVEMENTS• Introduced Quality Control Menus and staff training on portion control.• Budgetary Training to department heads • Implemented National wide Menu Booklet –menu & portion control• Implemented Basic food hygiene training modules • Managed all areas of the department to hit target –public restaurant, staff canteen, directors dining, and senior manager’s functions.• Qualified in COSHH Training and Health & Safety Training. KEY COMPETENICIESTraining and Development • Offering advice and Mentoring for new entrants to the role.• Presentation Skills and Leadership.Team Management and Development• Experienced in aspects of people management including recruiting, interviewing, managing, developing and appraising staff.• Successfully managed a team of 30 staff.• Staff training programs, staff appraisals, product knowledge evaluations.Business Development• Always adapting to new measures to boost productivity and cross sales opportunities• Working across the vast John Lewis Group to implement and improve relations Events Co-ordination• Designed and directed a process to enable other internal organisations to learn from best practise initiatives.• Introduced themed events/weeks, Conferences, and production pf promotional literature, gifts and videos.Financial Management• Responsible for a department of 30 staff and the management of £500,000 food budget .Favourably managed food wastage and reduce the food spends.• Maintaining weekly meetings to review the level of service standards are adhered to across the departments.Specialties: • Introduced Quality Control Menus and staff training on portion control.• Budgetary Training to department heads • Implemented National wide Menu Booklet –menu & portion control• Implemented Basic food hygiene training modules • Managed all areas of the department to hit target –public restaurant, staff canteen, directors dining, and senior manager’s functions.