Alexander Gusev Email & Phone Number

Moscow City, Russia

• As part of the audit, I inventoried over 1500 items of IT equipment and created an easy-to-use database that is constantly updated.• By replacing network equipment from various vendors with products from a single manufacturer, I aimed to achieve a remarkable 40 percent increase in LAN bandwidth and significantly enhance security by 90 percent.• Engaged in setting up routers (VPN IPsec) to combine the three offices of the company.• Implemented from scratch a local domain with centralized antivirus protection and a system for monitoring security logs and timely installation of security patches. • Support a fleet of 170+ workstations (servers, desktops, and laptops) providing 99% of the organization's uptime, including the creation of PowerShell scripts to automate routine tasks.• Deployed OpenVPN + 2fa, ensuring stable and secure remote work for all employees during the lockdown.• Organized a network of suppliers of hardware, software, domains, hosting, ssl, timely provide the company with everything necessary for growth and smooth operation, which allowed the company to grow more than 4 times during its operation.

Moscow City, Russia

• Support for the smooth operation of the call center 24/7.• An accomplished project ensured the establishment of a backup power line, an Internet provider, and all essential components to achieve seamless, uninterrupted operation of the call center, reaching a 100% uptime.• Developed workflows within the ServiceNow system and provided employee training for submitting requests through the platform.• As a network professional, I've meticulously mapped equipment, hosts, and ports, improving interaction, efficiency, and troubleshooting.• Support security scans and vulnerability remediation with the cyber security team.• Followed up with clients to ensure their IT systems are fully functional after troubleshooting.• I installed a wireless network in the company's office and set up the operation of CCTV cameras.• I have developed all the technical documentation, instructions and guidelines for technical staff and users.

Moscow, Russia

• Contributed to the successful launch of five new company offices located in five distinct cities nationwide.• Created a comprehensive knowledge base with 50+ instructional materials for new recruits in Technical Support. Onboarded and trained a team of 100+ technical support personnel.• Set up server configuration for network Windows image installation via PXE boot.• Achieved a 95% transition to remote operating system reinstallation, while also automating approximately 90% of all settings for new users.• Implemented a streamlined approach by replacing over 50 local and network scanners and printers with 10 robust multifunctional devices across the office. These devices were puted monitored to ensure timely maintenance and achieved an impressive 99% trouble-free operation rate. This successful practice was later replicated across all company offices nationwide.• Enhanced cybersecurity through the centralized implementation of comprehensive USB device control, ensuring 100% oversight and management.• Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations. • Provided technical support to the company's top management.• Dedicated helpdesk professional currently providing technical support for a 2500+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency.• Resolved user requests involving desktops, laptops, mobile devices, networks, and peripherals.• Managed deskside assets, following strict procedures for hardware tasks.

Moscow, Russia

• Organized the work of the branch office for 300 employees from scratch.• Assisted the system admins team stacking equipment in the racks monitoring server equipment.• Upgraded 300 workstations from Windows 2000 to Windows XP.• 100% of requests submitted through the HP OpenView ticketing system were completed on time.• Purchased and configured three network multifunctional printers (MFPs) on three office floors, set automatic connection using group policies, which speeded creating a new user profile by 30%.