Alex Hagn Email & Phone Number

Park City, Ut

• Prospect for new clients, respond to inquiry calls and distribute leads to appropriate members. • Follow-up on leads and inquiry requests produced by our sales and marketing efforts. • Attend tradeshows as outlined in the plan and assigned by the VP of Group Sales. Prepare all materials to be used at tradeshows, shipment of items needed at tradeshow and transport of booth. Coordinate all communication with partners, airline arrangements, hotel arrangements and expenses.• Manage all designated lead generation and tracking using the CRM database. Maintain result tracking reports. Produce follow-up correspondence for booked business. Produce weekly, monthly, and yearly reports,• Execution of the sales and marketing programs as outlined in the annual plan. This includes planning, research and execution of all familiarization tours as assigned, email blasts, direct mail campaigns, tradeshows and sales calls pertaining to your designated territory.• Plan and execute all aspects of client site inspections pertaining to working leads or as assigned. Site inspections will include the following duties: respond to a client’s request for a site inspection; suggest that a client come to Park City for a site inspection. Discuss with client the properties they would like to see. Set up site inspection schedule with properties. Arrange for any transportation and lodging that the client may require on their visit; city tour; entertaining as appropriate including hosting the client for meals at member restaurants.• Educate meeting prospects on current promotions and incentive offers to encourage their consideration of Park City as a meeting destination. • Maintain current and accurate knowledge of local meeting facilities, associated members, and general Park City information.• Attend and contribute to meetings relating to group sales and marketing plans as requested.

Park City, Ut

• Reported directly to the Vice President of Hotel Operations• Managed day to day operations of The Chateaux Deer Valley• Department Head for Guest Services (Front Desk, Concierge & Bell Staff)• Maximized Room Revenue while prioritizing guest satisfaction • Ensured effective yield management to help increase RevPAR Index within our Competitive Set• Generated $5, 026,148 in Room Revenue during First 2 Quarters as Director of Rooms: - $1,276,795 for Q4 2016 (110% of Projected Budget)- $3,749,353 for Q1 2017 (101% of Projected Budget)• Prepared annual department budget and controlled all purchases • Performed Yearly Reviews of Managers and Team Members within the department• Responded to Tripadvisor website reviews and contacted guests directly to resolve outstanding issues • Helped execute Group Business Resumes to ensure flawless meeting experience

Park City, Ut

• Reported to the Director of Rooms • Managed the Chateaux Deer Valley Front Office • Adhered to the Stein Eriksen Lodge Management Corporation Core Commitments while maximizing guest satisfaction • Managed a team of up to 25 individuals between the Front Desk, Concierge & Bellmen• Submitted Weekly and Monthly labor projections adhering to the Department Operational Budget • Wrote schedules and edited payroll to ensure consistent labor costs • Worked with Human Resources to requisition, interview and hire prospective team members• Created and implemented training programs for the Front Desk, Concierge & Bellmen• Fostered a positive work environment to encourage high morale among team members• Ensured hotel vendors operated in a manner acceptable of the Stein Eriksen Lodge standards• Maintained an open lines of communication across all departments of the Hotel & SELMC

Park City, Ut

- Assisted the Guest Services Manager and General Manager with daily operations - Effectively and professionally dealt with guests needs and requests- Demonstrated an outgoing and pleasant attitude with all guests and team members- Followed up on all guest complaints in a timely manner- Trained, motivated, rewarded staff and addressed issues/conflicts as needed- Showed property and rooms to prospective Owners and Guests- Responded to all emergency situations using proper safety and emergency procedures- Managed stock of supplies for the Front Desk operations- Assisted in The Chateaux Deer Valley earning and maintaining a Forbes 4 Star Rating

Park City, Ut

• Reported to the Guest Services Manager • Won Manager of the Quarter in my First Quarter as Supervisor (Q2 2013)• Maximized customer services and enhanced the guest experience• Ensured all “call back” requests are handled in a timely manner• Assisted with the training of all departmental team members• Encouraged employee empowerment by maintaining incentives that rewarded employees for responsive and proactive guest assistance• Audited daily front office shift work for accuracy and completion • Reviewed upcoming Group and Guest reservations

Park City, Ut

- Served all guests of the Stein Eriksen Lodge family with outstanding customer service- Greeted guests as they entered the property, answered phone calls and responded to emails- Checked guests in and out, calculated final billing and collected payment- Arranged guests transportation, booked restaurant reservations and bestowed local knowledge- Practiced and promoted the standards of Deer Valley Resort (“The Deer Valley Difference”)- Assisted Deer Valley Resort to earn #1 Ski Resort for 5th straight year by Ski Magazine- Assisted in Chateaux Deer Valley earning a AAA 4 Diamond Rating- Nominated Team Member of the Quarter in Consecutive Quarters (Q4 2012 & Q1 2013)

Park City, Ut

Park City, Ut

- Provided exceptional customer service known as “The Deer Valley Difference”- Ensured the safety of guests while loading and unloading the ski lifts- Contributed to making Deer Valley the #1 rated Ski Resort in North America by Ski Magazine- Shoveled snow, chipped ice, gave directions and provided other information to guests

Park City, Ut

- Managed inventory using Store Ops Manager /Point of Sale/Bike-O-Log- Rossignol Rental and Technician Certified (December 2010)- Assisted customers in sizing and setup of rental equipment (Skis, Snowboards, Snowshoes)- Performed tech projects on skis and snowboards (Wax, Edge, Dim Settings & P-Tex)

Denver, Co

- Increased revenue utilizing Consultative Sales Approach- Provided professional customer service to all Verizon Wireless customers- Researched and resolved billing/service issues- Effectively helped customers troubleshoot smartphones, netbooks, and other service problems

Denver, Co

- Won Starz Award (Top Sales Rep – Q4 2008)- Supported Blue Coat Strategic Account Managers with Fortune 500 accounts- Generated over $6.8 million revenue in final year for Blue Coat Systems- Drove service contract renewals from start to finish in a Channel Sales Structure- Achieved and surpassed sales quota every quarter for ServiceSource and Blue Coat Systems- Used CRM tool to research accounts, track sales and uncover new opportunities- Generated renewal quotes using Siebel & Oracle databases

Fort Collins, Co

• Cold Called prospective companies for marketing opportunities with Colorado State University Athletics• Created contracts binder for 2007-2008

Bachelor Of Arts, Speech Communications

Activities and Societies: Player, Colorado State Club Ice Hockey Concentration: Media & Rhetorical Studies Minor: American History

Education record