Provided remote and nationwide on-site technical support for the Mestec software solution, serving manufacturing clients that produce low-volume, high-complexity products. Responsibilities: • Troubleshooting Oracle Database with Oracle SQL. • Debugging, enhancing, and deploying custom C# applications. • Updating web front ends using design tools and software architecture knowledge. • Configuring software to represent manufacturing processes. • Resolving time-sensitive technical issues. • Managing cloud user accounts.

Technical Implementations, Installation, and Consultancy:>> Specialised in on-premises and cloud-based system implementations, which includes the installation and configuration of web applications with APIs, desktop applications, and other components.>> Proficiency in business software migrations, encompassing setting up new infrastructure, configuring SQL connections, firewalls, advising on port forwarding, subnetting, and offering consultancy on optimal configurations.>> Extensive experience with software based on SQL databases, web applications, desktop clients, IIS, Windows Server, AWS, and more, ensuring seamless transitions following handovers from project teams and internal stakeholders.Data, Troubleshooting, and Development:>> Utilised a range of tools and methods for troubleshooting, including reviewing SQL queries, profiling query execution, examining the console and network tabs in developer tools, and inspecting HTML code to identify specific elements on web pages.>> Designed data-driven workflows using Power Automate, Power Query, Excel, and Integrated Development Environments (IDEs) to optimise processes.>> Successfully integrated legacy data sources from on-premises and the cloud, executing automation projects and creating mail merge templates, significantly improving workflow efficiency.Team Guidance, Mentorship, and Continuous Learning:>> Provide invaluable guidance and mentorship to onboarded team members, supporting their professional development.>> Foster a collaborative and knowledge-sharing environment within the team, enhancing overall performance.>> Demonstrate dedication to ongoing learning, keeping up-to-date with emerging technologies and industry trends.

>> I supported private equity investors by utilising financial management technologies, including DealCloud and eFront, to extract valuable business intelligence through data imports.>> I transformed raw data, streamlining financial reporting through automated processes using Excel and Word functions and mail merges.>> Managed general accounting ledgers in Excel, applying formulas, VLOOKUPs, and pivot tables for financial analysis.>> Gained proficiency in double-entry accounting principles, private equity operations, and Internal Rate of Return (IRR) calculations.

Took ownership of projects and built professional relationships with clients and colleagues.Effectively managed time to ensure timely project delivery.Consulted with HR teams on HR software solutions, delivering tailored solutions and receiving GDPR training.Actively sought opportunities for growth and self-improvement.Built, extracted, and transformed Salesforce reports, dashboards, and data with Excel data connections and Power Query Editor.Demonstrated a continuous learning mindset, with over 300h logged on the company LMS. Enhanced upgrade process efficiency by developing SQL queries to track UI customisations.Created a self-developed API to track and analyse project issues by retrieving and processing JSON data from Trello boards.Utilised ETL processes and data warehousing to extract, transform, and load data from various sources.Applied Python libraries and Data Science methodologies for data processing and analysis.

Managing Google Ads, Google Analytics, and search engine optimisation (SEO) for Not-For-Profit clients.

Executed installations, migrations, website customisation, and crystal report building.Utilised a diverse set of technologies such as IIS, SQL, HTML, CSS, and occasionally C#.Enhanced upgrade process efficiency by developing SQL queries to track UI customisations.Review and resolved data inconsistencies and technical issues.