Alex Hanna's Location
New York City Metropolitan Area, United States, United States
Alex Hanna's Contact Details
Alex Hanna work email
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Alex Hanna personal email
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Alex Hanna phone numbers
About Alex Hanna
I am a creative storyteller by training and vocation.I am a people person, obsessively curious about experiences different than my own.I love data, and telling a compelling story through numbers.I believe in a technicalist approch to almost everything I do; utilize all the technology and information we have at our disposal in this complex world to make the simplest, most effective possible product.
Alex Hanna Work Experience Details
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Senior Product Manager - Fraud / RiskAsurion Sep 2022 - PresentNashville, Tennessee, UsProduct owner of Fraud Mitigation for AT&T “New Device” line of businessDriving product strategy and development during a complex, business-wide system migration resulting in maintained or improved program performance on the new system, as well as minimal client impactCoordinating strategic technical initiatives, including database optimization, API development, SSO client migration, and vendor onboarding and offboardingDeveloping and grooming user stories for product improvement resulting in 50% decrease in per-event processing time for fraud-review agentsManaging client relationship and strategic objectives for risk mitigation -
Actor/SingerAlex Hanna 2003 - Present- Working with large teams of creative individuals- Understanding abstract instructions and turning them into concrete action- Achieving tasks with great attention to detail- Listening to and interpreting multiple pieces of information simultaneously
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Acting/Audition CoachAlex Hanna Coaching Jun 2012 - Present- Coaching actors to get the most out of their audition- Enabling actors to take steps forward in their overall work as performing artists
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Senior Product Manager - Fraud And RiskEnjoy Technology, Inc. Mar 2022 - Sep 2022Palo Alto, Ca, Us -
Product Manager - RiskEnjoy Technology, Inc. 2018 - Mar 2022Palo Alto, Ca, UsBuilding and scaling fraud products and policies yielding $8.4M annual savings for Enjoy and clientsWorking with developers and business stakeholders to design, test, pilot and scale product enhancementsAdvocating for product advancement through technical prioritization intakeCommunicating overall program progress, successes, and vision business-wideManaging day-to-day fraud and risk mitigation operations with global client fraud teams and internal business and technical stakeholdersAdvise on fraud and risk considerations and drive product development to facilitate new business client onboardingAssisting with law enforcement investigation and prosecution of criminal bad actorsWorking with Senior Leadership, HR, and others to establish a “Justice” core value emphasizing the importance of diversity, equity, inclusion, and belonging, as well as the development of other “Justice” initiatives such as affinity groups and crisis response communication
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Fraud And Risk AnalystEnjoy Technology, Inc. 2017 - 2018Palo Alto, Ca, UsMetrics620% Increase in High Risk Orders reviewed54% Reduction in Expert Assignments to Confirmed Fraud orders75% Reduction in Expert Arrivals to Confirmed Fraud ordersDrove fraud initiatives leading to $1.2M in annual savings for Enjoy it’s partnersConceived of and led design, testing, implementation, and ongoing improvement of Order Quality (Fraud/Safety) Review tools for identification, assessment, and automated action on risky orders - now critical operational infrastructureCreated and implemented Fraud and Risk Review Operations methodology and training for proactive risk mitigationBuilt, Tested, and presented proof-of-concept model for assessing fraud risk to showcase the opportunity Enjoy had to add value to multiple teams through fraud mitigationBuilt Zendesk Dashboards Using GoodData/MAQL to track fraud mitigation performanceAssisted with investigation and prosecution of organized crime by federal and local law enforcement
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Support ExpertEnjoy Technology, Inc. 2016 - 2017Palo Alto, Ca, UsCustomer Relationship Management team member for a new online retail startup, integrated with other Sales/Customer Support teams including AT&T, Sonos, Boosted Boards, Navdy, Ecobee and others. -Excellent communication skills used in Phone, Chat, and E-mail interactions with customers relating to a wide variety of products, partnerships, and customer issues, as well as communication with the entire field of customer service representatives and managers across dozens of markets for issues including, but not limited to, safety, fraud, scheduling, point-of-sale assistance, and product technical support.-Very high stress tolerance; able to perform efficiently under high caseload and with new and unexpected challenges.-Understanding complex systems (Products, sales platforms, inventory processes) for multiple unique partnerships with other sales teams, and applying that understanding with accuracy and efficiency when relating to customers.-Articulating internal issues to appropriate teams or partners including site bugs, process changes, and improvement opportunities for company-wide success.-Familiarity with CRM platforms Desk/Salesforce, Zendesk, talkdesk, and Zopim.-Familiarity with Slack including integrations-Familiarity with Shopify and Shopify POS
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Enjoy ExpertEnjoy Technology, Inc. Apr 2015 - Mar 2016Palo Alto, Ca, UsRetail sales associate hired prior to May 2015 launch of new online retail startup ENJOY-Excellent understanding of a wide range of tech products-Excellent communication skills used to facilitate "Visits" with customers, including scheduling and teaching customers the ins and outs of their new product.-Strong independent decision making skills when faced with unexpected challenges during "Visits" in customer's homes and offices.-Strong leadership skills used in organizing and facilitating product learning sessions for internal product knowledge accreditation system-Fostering a positive team environment-Building the brand of a startup through community engagement and outreach
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Casting AssistantMungioli Theatricals May 2006 - Sep 2008- Organizing complex audition schedules on Excel spreadsheets- Communicating detailed information to hundreds of agents, managers and actors- Preparing and executing audition days with 75 or more appointments- Responsibility for maintaining public relations with the New York theater industry, including celebrities- Maintaining databases of thousands of actors and contacts in digital and physical files- Identifying and utilizing social networking websites and other online and offline media resources for discovering talent- Solving complex problems quickly with innovative solutions - Supervising interns for smaller projects- Assessing and fixing problems associated with IT
Alex Hanna Skills
Theatre
Performing Arts
Acting
Musical Theatre
Singing
Plays
Shakespeare
Entertainment
Comedy
Film
Directing
Audition Coaching
Alex Hanna Education Details
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The Juilliard SchoolDrama Division -
Nyu Tisch School Of The ArtsTheater
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Andover High School
Frequently Asked Questions about Alex Hanna
What company does Alex Hanna work for?
Alex Hanna works for Asurion
What is Alex Hanna's role at the current company?
Alex Hanna's current role is Storyteller | Fraud Product @ ASURION.
What is Alex Hanna's email address?
Alex Hanna's email address is al****@****ine.com
What is Alex Hanna's direct phone number?
Alex Hanna's direct phone number is +121224*****
What schools did Alex Hanna attend?
Alex Hanna attended The Juilliard School, Nyu Tisch School Of The Arts, Andover High School.
What skills is Alex Hanna known for?
Alex Hanna has skills like Theatre, Performing Arts, Acting, Musical Theatre, Singing, Plays, Shakespeare, Entertainment, Comedy, Film, Directing, Audition Coaching.
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