Alex Harber Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

• Downloading policies, endorsements, claims, and other insurance related materials from carrier websites and attaching them to corresponding policies in the Applied Epic system. • Assisting with sorting new mail and ensuring it gets to the proper account service associate or that it’s attached to the proper policy in Applied Epic system. • Scheduling and coordinating renewal and pre-renewal meetings with clients, client service associates, and the producer.

Decatur, Georgia, United States

• Successfully managed 120 projects monthly by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.• Planned, gathered, and scheduled project materials within internal project management software.• Fostered client relationships by providing honest communication, setting proper expectations, and delivering projects on promised timelines.• Managed a team of 40 employees, coordinating resources to help with ongoing professional skills development to reduce turnover and limit burnout.

Atlanta, Georgia, United States

• Provided client support and successfully managed the delivery of 100+ projects monthly for the company’s largest client, Audible Inc.• Established effective communication among team members to improve inefficiencies in the project delivery process.• Translated complex technical concepts by email and phone on internal company software to build knowledge for internal staff members.• Initial point of contact for prospective employees, handled scheduling, introduction, and application of technical testing materials for Quality Control and Editing positions.

Atlanta, Georgia, United States

• Provided technical expertise on audio productions by ensuring error free recordings to client specifications.• Completed supporting documentation by submitting project materials, narrator performance capture form, and providing feedback on overall audio quality.• Provided one-on-one training to new employees outlining client specifications, project deliverables, and company best practices.