Alex Havakis-Hawkes Email & Phone Number

Manage learning and development initiatives across the business including initial onboarding and ongoing learning opportunitiesCollaborate with organizational leaders to identify training needs, design tailored programs, and deliver impactful solutions aligned with business objectivesPrioritise and multi-task across multiple projects in order to adapt to.

Melbourne, Victoria, Australia

Work closely with key stakeholders from various parts of the business to determine training requirements based on KPI’s, business growth plans, attrition reduction and staff feedbackDesign and develop training strategy for new sales and customer service staff, which encompasses L&D design and learning principles, to ensure a well rounded program catering.

Melbourne, Victoria, Australia

- Assess training needs of employees by identifying knowledge gaps and their effects on business and employee performance- Design training programs to address knowledge gaps in addition to generally required workplace skills to aid success and self-sufficiency in the workplace - Design engaging and thorough training programs that cater to adult learning.

- Establish and maintain relationships with portfolio of customers across the retail travel agency sector, whilst providing technical support and regular industry/product updates- Engage with and acquire new customers in accordance with the commercial principles of sustainable and profitable growth- Drive sales within existing customer portfolio to develop.

Melbourne, Victoria, Australia

- Prepare quotations, proposals, function/event orders and booking agreements- Develop and maintain relationships with business generators and corporate accounts- Proactively seek opportunities for business growth- Actively promote venues function facilities- Introduce and sell venues to the local market and beyond as a venue for cocktail parties.

Assisting community members experiencing financial hardship with their financial literacy by educating them in money management, advocating on their behalf regarding debt and payment plans, communicating between stakeholders and advising on how to access government grants, concessions and payments. Provide referrals to further services where required.

Melbourne, Victoria, Australia

I run the induction course for new staff when they begin their role as a travel consultant within Flight Centre. This course runs for 4 weeks and teaches the skills and knowledge required before they can begin working in a store. It involves teaching multiple advanced systems, sales and customer service training, assessing competencies and offering extra.

Melbourne, Victoria, Australia

- Create, book and manage travel plans for leisure and business customers- Maintain and exceed monthly sales targets- High attention to detail to ensure all payments both in-going and outgoing are made correctly- Establish and maintain trusting relationships with clients

Melbourne, Victoria, Australia

Teaching children important life and safety skills in and around the water.Creating and executing lesson plansResponsible for the safety of students during lessonsAlso worked as a receptionist on the front desk which consisted of booking students into classes, re-arranging where necessary and providing important information about the program to current and.

Cert Iv Training And Assessment, Training

Education record