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Alex Chu Email & Phone Number

ITSM Process Coordinator at Provincial Health Services Authority at Provincial Health Services Authority
Location: Coquitlam, British Columbia, Canada 7 work roles 1 school
1 work email found @phsa.ca LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Provincial Health Services Authority
Role
ITSM Process Coordinator at Provincial Health Services Authority
Location
Coquitlam, British Columbia, Canada
Company size
6938 employees

Who is Alex Chu? Overview

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Quick answer

Alex Chu is listed as ITSM Process Coordinator at Provincial Health Services Authority at Provincial Health Services Authority, a company with 6938 employees, based in Coquitlam, British Columbia, Canada. AeroLeads shows a work email signal at phsa.ca and a matched LinkedIn profile for Alex Chu.

Alex Chu previously worked as ITSM Process Coordinator at Provincial Health Services Authority and IT Process Consultant at Hsbc. Alex Chu holds Bachelor Of Arts (Ba), Information Technology from York University.

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Email format at Provincial Health Services Authority

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{first}.{last}@phsa.ca
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Profile bio

About Alex Chu

I’m an IT Professional with extensive experience in Helpdesk, software testing and IT service management (ITSM) areas.I led the IT Service Management process implementation for HSBC. In this role I was focused on advising the teams in Canada, US, Mexico, Brazil and Argentina on how best to use industry standards in managing IT system restoration. Successes included implementing and deploying integrated tools and processes that generated positive results in service recovery over the years. Other previous experiences include project management works in system monitoring, root cause analysis in Problem Management, functional testing for software development and first line technical support for Helpdesk.Colleagues know me as a highly dedicated and skilled advisor who can always be trusted to estimate, manage, implement, deploy and administrate projects and processes. I can work well alone as well as collaborating with others.I’m working toward my ITIL Expert and Project Management Professional (PMP) certification.

Listed skills include Incident Management, It Service Management, Quality Assurance, Project Management, and 38 others.

Current workplace

Alex Chu's current company

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Provincial Health Services Authority
Provincial Health Services Authority
ITSM Process Coordinator at Provincial Health Services Authority
vancouver, british columbia, canada
Website
phsa.ca
Employees
6938
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Company profile
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7 roles · 25 years

Alex Chu work experience

A career timeline built from the work history available for this profile.

Itsm Process Coordinator

Current
Provincial Health Services Authority

Vancouver, Canada Area

Responsible for ensuring that IT Service Management processes enabling delivery of PHSA IMITS Technology Services to the Health Authorities are managed effectively and professionally, resulting in positive service outcomes with minimal impact to the customer environment by managing the IT process lifecycle in line with IT best practice frameworks and.

Jun 2016 - Present

It Process Consultant

Hsbc

Vancouver, Canada Area

  • Managed the deployment of Global Incident Management tooling and procedures in Canada, US, Mexico, Brazil and Argentina
  • Worked closely with Hong Kong and UK teams to manage pre-implementation activities, creating, delivering training session and providing post-implementation support
  • Led and participle in various global and regional Incident Management initiatives
2013 - 2015 ~2 yrs

Service Assurance Senior Analyst

Hsbc

Vancouver, Canada Area

  • Introduced and implemented RBPM IT Service Acceptance (ITSA) process in Canada
  • Assisted and supported Project Managers to complete ITSA process for various projects
  • Provided process training and mentoring to other regional team members
2012 - 2013 ~1 yr

Incident And Problem Management Senior Analyst

Hsbc

Vancouver, Canada Area

  • Coordinated resolution activities for all Medium or High priority incidents in Canada
  • Facilitated multiple post-mortem review meeting to identify the incident root cause and improvement opportunities
  • Led the global Problem Management initiative to produce management information, including monthly KPI and reports
2007 - 2012 ~5 yrs

Quality Assurance Analyst

Hsbc

Vancouver, Canada Area

  • Designed and executed test scripts for upcoming production fixes
  • Identified, analyzed and documented any defects in the testing environments
  • Reported defects to software developers and managers
2005 - 2007 ~2 yrs

Helpdesk Analyst

Hsbc

Vancouver, Canada Area

  • Provided first level technical support for staffs across Canada
  • Documented incidents for escalation and future reference
  • Provided cross training to other colleagues to manage technical issues
2002 - 2005 ~3 yrs

Account Administrator

Hsbc

Vancouver, Canada Area

  • Monitored the processing of financial and accounting transactions
  • Identified and analyzed discrepancies and errors
  • Reconciled various accounts, statement and reports
2001 - 2002 ~1 yr
Team & coworkers

Colleagues at Provincial Health Services Authority

Other employees you can reach at phsa.ca. View company contacts for 6938 employees →

VZ Vivi Zhao Vivi Zhao Colleague at Provincial Health Services Authority Burnaby, British Columbia, Canada, Canada View → BM Brenda Mckay Brenda Mckay Colleague at Provincial Health Services Authority Delta, British Columbia, Canada, Canada View → CB Connor Brown, Cpa Connor Brown, Cpa Colleague at Provincial Health Services Authority Canada, Canada View → ZW Zahid Wazir Zahid Wazir Colleague at Provincial Health Services Authority Pakistan, Pakistan View → SF Shannon Fitton Shannon Fitton Colleague at Provincial Health Services Authority Delta, British Columbia, Canada, Canada View → JR Jodine Rivard Jodine Rivard Colleague at Provincial Health Services Authority British Columbia, Canada, Canada View → RA Richard Asimov Richard Asimov Colleague at Provincial Health Services Authority Delta, British Columbia, Canada, Canada View → BS Benjamin S. Benjamin S. Colleague at Provincial Health Services Authority North Vancouver, British Columbia, Canada, Canada View → PL Peter Loong Peter Loong Colleague at Provincial Health Services Authority Richmond, British Columbia, Canada, Canada View → BM Brooke Moir Brooke Moir Colleague at Provincial Health Services Authority Surrey, British Columbia, Canada, Canada View →
1 education record

Alex Chu education

FAQ

Frequently asked questions about Alex Chu

Quick answers generated from the profile data available on this page.

What company does Alex Chu work for?

Alex Chu works for Provincial Health Services Authority.

What is Alex Chu's role at Provincial Health Services Authority?

Alex Chu is listed as ITSM Process Coordinator at Provincial Health Services Authority at Provincial Health Services Authority.

What is Alex Chu's email address?

AeroLeads has found 1 work email signal at @phsa.ca for Alex Chu at Provincial Health Services Authority.

Where is Alex Chu based?

Alex Chu is based in Coquitlam, British Columbia, Canada while working with Provincial Health Services Authority.

What companies has Alex Chu worked for?

Alex Chu has worked for Provincial Health Services Authority and Hsbc.

Who are Alex Chu's colleagues at Provincial Health Services Authority?

Alex Chu's colleagues at Provincial Health Services Authority include Vivi Zhao, Brenda Mckay, Connor Brown, Cpa, Zahid Wazir, and Shannon Fitton.

How can I contact Alex Chu?

You can use AeroLeads to view verified contact signals for Alex Chu at Provincial Health Services Authority, including work email, phone, and LinkedIn data when available.

What schools did Alex Chu attend?

Alex Chu holds Bachelor Of Arts (Ba), Information Technology from York University.

What skills is Alex Chu known for?

Alex Chu is listed with skills including Incident Management, It Service Management, Quality Assurance, Project Management, System Deployment, Reporting And Analysis, Global It Operations, and Itil Process Implementation.

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