Alex Helfen Email & Phone Number

Continue to own responsibilities of training specialist role.Managing a team composed of technical writers and a solution specialist.Facilitate 1:1 meetings with direct reports to assess their needs and find where I can support their goals.Onboarding of new team members to ensure they have the tools and resources required to perform their roles.

Remote

Responsible for administration and maintenance of Litmos LMS for internal and external customers.Responsible for production and editing of engaging video training materials using Camtasia.Host and moderator for virtual training webinars on T2's solutions, including developing the training schedule and topics.Develop and host 1:1 and small group training.

Remote

Troubleshooting and investigating unexpected behaviors in the products to determine if the behaviors are expected (misconfiguration or incorrect expectations are root cause) or if an escalation is needed to review the behavior/issue further with Developers.Working directly with Product and Development teams to escalate product/code related issues that do.

Remote

Providing personalized support for T2's software and hardware related solutions, including web-based applications, Parking and Access related hardware, receipt printers and cash drawer systems.Analyzing product and database behavior in order to isolate root causes of issues and resolve or escalate as needed. Pairing with Enterprise Engineers and Developers.

Portland, Oregon

Providing personalized support for users of Airbnb via phone and email while meeting expected service level agreements and customer satisfaction criteria.Creating tutorials through screen captures and step-by-step instructions to answer questions and educate users on site and product related questions.Assisting hosts and guests with creative solutions to.

Portland, Oregon Area

Planning day to day operations by analyzing Front of House and Repair Room workload in order to communicate accurate turnaround time for all repairs.Improving workflow in the Repair Room through implementation of a "due today, due tomorrow" prioritization.Communicating with customers in person and over the phone to ensure they are at a comfortable.

Portland, Oregon Area

I instill trust in Apple's technology when it creates anxiety and frustration with its owners. Using open ended questions and varying perspectives I can confidently explain what is happening when technology isn't working and what the path to resolution looks like. I do this while supplying a variety of resources that the owners can use at their own.

Portland, Maine Area

Established positive relationships with peers and community every day through one of the greatest drinks known to the world: coffee.Maintained composure making espresso drinks in a high volume location while constantly brewing new batches of coffee and serving pastries, all while creating a positive customer experience.Worked to maintain and grow a small.

Greater Boston Area

Created and maintained relationships with new and regular customers while reaching for a goal of responding to customer needs in three minutes or less.Organized Partners on the floor to ensure the skills of my peers are utilized in the best places.Responsible for opening and closing operational duties.Chosen to support regular maintenance and calibration.

Greater Boston Area

Welcomed incoming students and parents to their introductory experience with Northeastern University's campus and academic programs.Facilitated assessment exams for incoming students.Mentored incoming students on academic, professional, and personal needs.Developed team building skills with thirty Orientation Leaders to ensure consistency of the experience.