Alex Hendrix Email & Phone Number

Knoxville, Tennessee, United States

-Learning numerous facets of construction such as basic principles of plumbing, flooring, sanding, painting, drywall, cleaning techniques, and outlet installation.

Knoxville, Tennessee

-Fulfilled dozens of online purchases a day, including Ship-From-Store, In-store Pickup, and Drive-up orders within designated time limits and other related metrics as a fulfillment expert. Strived to exceed expectations by having the fastest pick and pack rates with the highest total output, while often contributing over 20% of the total metrics within teams ranging from 8-20 people.-Managed the fulfillment team by assigning daily duties, and coordinating the appropriate amount of pickers, packers, preppers, sorters, loaders, and people to complete order pick-ups at any given time. Assessed inventory to ensure sufficient supplies, and provided order requests to the Executive Team Lead as Pace Setter.-Updated and executed new aesthetic changes in all areas of the store except clothing. One of four team members in the store trained to find the blueprints and coordinate the weekly and seasonal changes given by corporate for the appearance of the store. This consisted of adding or taking away aisles, changing hooks, modifying shelving, and installing any new displays.-Assisted customers by providing knowledge and recommendations on electronic products such as phones, cameras, TV’s, computers, Apple devices, etc. Whenever applicable, I would refer customers to other useful products to add value and increase store revenue.

Oak Ridge, Tn

-Served as an Auto and Property Insurance Representative USAA, contracted through Sitel. While there I became a licensed Property & Casualty producer in 17 States. -I provided professional and effective customer service for hundreds of USAA insurance holders. Upon completion of training, quickly rose through agent stack rankings by reaching top eighty of over two hundred representatives within the first month.-Maintained core values of trust and reliability in our relationships with long-time USAA members, while simultaneously building new ones by establishing a strong rapport with members and taking care of their needs with empathy and professionalism.-Handled a myriad of requests from members such as updating policy information, resolving any billing issues/concerns, recommending appropriate products and services.

Oak Ridge, Tn

-Served as an apprentice to several highly-skilled machinists, working with both manual and CNC machines including but not limited to mills, lathes, and wire EDM’s.-Worked with a large range of tools, including high-precision inspection equipment such as calipers, gauges, blocks, indicators, and a CNC optical measurement system.-Assisted office manager with providing customer service to clients and ordering various office and mechanical supplies as needed.

Bachelor'S Degree, Business Administration And Management, General

Not currently enrolled but I am still pursuing a Bachelor's Degree in Business Administration with a major in Management.

High School Diploma, Focus: Science, Technology, Engineering, Mathematics

Activities and Societies: Participated as a thrower of the discus and shot put for three years. Served the team as both an athlete.