Duties & Responsibilities • Ensure customer satisfaction above all else! • Confirm that staff is aware of their daily duties and assignments. • Monitor and oversee the daily production of the office and its employees. • Manage employee and subcontractor schedules and time reporting. • Schedule projects and service work • Maintain and enforce safety and training program. • Acquire necessary project materials, tools, and equipment. • Inspect job sites of each installation for quality and accuracy. • Resolve project, customer, and staff escalations. • Review project packets for completeness and accuracy • Oversee inspections and commissioning. • Update appropriate statuses in project management software. • Communicate and coordinate with territory sales manager on a regular basis. • Oversees P&L for territory Qualifications • Motivated team player • 10+ years of construction and solar management experience • Electrical experience/knowledge. • Excellent verbal and written communication skills • Excellent organizational and time management skills • Demonstrate the ability to manage projects, installation, operations, and troubleshooting. • Excellent people skills, able to manage, motivate and discipline when necessary. • Professional demeanor when meeting with clients and business partners • Experience with MS Excel, MS Word and project management tools (MS Project) • Familiarity with Salesforce • Ability to manage a $1-10M in sales and installations • Strong work ethic and grit • Entrepreneurial attitude

Dedicated Operations Manager with 9 years of experience in the solar industry and over 4000 installations.• Proficient in project management, completing company assignments in a timely manner• OSHA 10 certified• Excellent communication skills, both oral and written.• Responsible for organizing, coordinating, and monitoring the activities of the Field Supervisors, Technicians, Installers and Electricians. • Manage and maintain production schedule with our operations team• Obtain building permits and utility company applications• Manage material and supplies procurement for upcoming projects• Keeping customers updated about their projects• Focus on customer service and keeping the clients satisfied• Get positive customer reviews and referrals

• Apply the highest level of workmanship to all elements of the job. • Instruct crew members of the tasks at hand to insure a quality installation. • Adhere and enforce all company policies, procedures, and safety precautions. • Install AC and DC equipment as designed on the plans and local codes. • Test all components while the system is on and operational before leaving the worksite to ensure all is well.• Trained many of the companies top installers in the New York metropolitan area.

▪ Conduct site surveys to collect structural, electrical, and related site information to relay to my PV design team.▪ Review and understand technical documents, including manufacturers manuals, electrical one line wiring diagrams and schematics for commercial installs and residential homes.▪ Install, evaluate, test, clean, calibrate and maintain solar photovoltaic module systems, mounting hardware, combiner boxes electrical cables, and inverters.▪ Troubleshoot and perform routine preventative and corrective maintenance duties, including wiring and terminations,grounding, inverters, and online monitoring equipment.

▪ Installed, managed, troubleshooted, and maintained the computer networks for many of the major modeling agencies in the New York metropolitan area. ▪ Provided onsite training, phone support and remote desktop support for clients that were experiencing difficulties with their computers or the cDs software suite.▪ Assisted programmers with new suggestions, features and designs to improve our software's overall experience.▪ In charge of the Microsoft Dynamics CRM data and the solutions that were entered into the knowledgebase system.

▪ Diagnosed and troubleshooted connection problems for Road Runner, EarthLink and AOL clients.▪ Assisted subscribers with the installation of various cable modems on multiple operating systems.▪ Supported Spanish speaking clients when called upon by management and fellow colleagues.▪ Trained new technicians how to problem solve effectively, utilize diagnostic tools and enter items into the trouble ticketing system.

▪ Responsible for new client's network development. Consisted of meeting agencies expected IT budgets, purchasing of hardware/software, and setting up clients yearly maintenance plans through Modelwire.▪ Generated over $70,000 in technical support throughout my term at Modelwire.▪ Managed all structured wiring and network infrastructure for all new agencies. Over 240 workstations and 25 Servers have been networked through my supervision to produce some of the most dependable networks in the industry.