Alex Hilt Email & Phone Number

Eden, North Carolina

• Lead the planning, configuration, hardware, and integration of SMART MANUFACTURING TECHNOLOGY at new plants opening throughout the US. Establish new data centers and system/app deployment. Oversee connectivity, testing, troubleshooting, and security of all connected devices and technology. • Administer MULTI-COMPONENT, NETWORKED EQUIPMENT that service multi-department areas, including inventory, robotics, demand management, financials, and production. Leverage monitoring and cybersecurity software to harden the IT infrastructure and provide predictable protections. • Coordinate project milestones with the Factory Leadership Team (FLTs) that includes the Plant Manager, QA Manager, Engineers, Staff Trainers, Maintenance, Accounting, and HR. Work with TECHNICAL AND MANAGEMENT TEAMS to improve the network’s overall performance, features, and growing requirements. • Work with a TEAM OF 4 SENIOR TECHNICIANS at the Eden and Batavia locations, discussing implementation milestones against the forecasted 2024-2025 launch plans for each new facility. Provide ongoing support and coaching to further advance top priorities. • Communicate with automation/robotics companies and electrical contractors amongst other third-party service providers that DELIVER CONTINUOUS MANUFACTURING INNOVATIONS. Ensure contract compliance and quality performance amongst all teams.• Support a $2M OPERATIONAL BUDGET earmarked for setting up new smart manufacturing facilities. Oversee operating expenses (OPEXs) associated with hardware (e.g., routers, switches), software licensing, and managed service contracts that monitor uptime, usage, and overall performance. • Propose CONTINUOUS SYSTEM HARDENING, CHANGE CONTROLS, and other ADVANCED CONFIGURATIONS that further reduce risks across the complete internet of things (IoT). For example, oversaw the installation of TR cabinets (Nema 9/12 rated) used to increase the lifespan of networked equipment.

Davenport, Iowa, United States

• Transitioned into VARIOUS REGIONAL ROLES throughout tenure, e.g., served the North Central region from 03/2018 to 01/2020, East Central region from 01/2019 to 02/2020, Mid-Central region from 02/2020 to 02/2021, and Mid-Southeast region from 02/2021 to 01/2023. • Coordinated TECHNICAL FUNDAMENTALS, SECURITY, AND TROUBLESHOOTING with a technical team (up to 9 total) that consisted of Tier I, II, and III Senior Technicians. Recruited, hired, and trained staff on identifying and resolving issues, tracking equipment functionality/reliability, and monitoring complete protocols. • Managed the FINANCIALS, RESOURCE ALLOCATIONS, AND PROJECT MILESTONES of capital improvements to all connected equipment. Oversaw project budgets that ranged from $350,000 to $750,000 annually. • Conceptualized and developed TRAINING FOR NETWORK ADMINS/TECHNICAL SUPPORT STAFF that utilized a combination of on-the-job and scenario events. Developed the IT team’s overall skills, knowledge, and decision-making skills. • Performed END-USER SUPPORT WITH TEAM OF SENIOR TECHNICIANS, which consisted of in-person, email, and telephone/screen-share support. Tracked and resolved tickets from multi-site end users, while assigning and escalating issues to advanced troubleshooters. • Provided total protection for high-volume production facilities. Established SECURITY STANDARD OPERATING PROCEDURES (SOPs) to prevent risks associated with hardware/software failure, configuration issues, and human error. • Initiated a major overhaul to the SECURITY POSTURING AND COMPLIANCE of the Allentown location. Hired and trained new staff - went from ranking last for compliance to a top performer in just 10 months (+50% ahead of schedule). • Audited the security protocols for the Fort Dodge plant, which ranked in the bottom for security compliance and OVERALL IT EFFICIENCY in 2018. Introduced new security initiatives, taking the location from bottom for compliance to being in the top 6 just a year later.

Fort Dodge Iowa

Leadership Course

Bachelor Of Science Computer Informatics, Computer And Information Systems