• Supervised, trained, evaluated and provided feedback to 10 new case agents to ensure future development.• Analyzed confidential client information rapidly with minimal errors to determine risk and eligibility for immigration programs • Handled various competing responsibilities and deadlines efficiently as with roles such as team mentor and floor emergency officer

• Directed team of financial consultants that provided consultation and analysis of client’s financial statements to determine areas of focus• Built a solid relationship with the client to gain a fundamental understanding of their business to strategize for potential growth opportunities• Delivered a business plan that added value to client’s operations which resulted in a 170% increase in revenue

• Supported case processing agents by entering accurate data using GCMS and E-Docs• Developed a database to add and search for certified immigration representatives

• Worked together with 25 shift mates to be the leading shift in production numbers for the month of July• Was trained extensively to operated various heavy machinery

- Demonstrated leadership and cooperation with Resident Assistant team to implement decisions.- Learned to support and manage interpersonal connections with 30+ first year students.- Facilitated discussions in large groups to convey information, critical updates and expectations