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Alex H. Email & Phone Number
Chief Operating Officer
at
Detector Inspector
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Operating Officer
Location
Greater Melbourne Area, Australia
Company size
Who is Alex H.? Overview
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Quick answer
Alex H. is listed as Chief Operating Officer at Detector Inspector, a with 312 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Alex H..
Alex H. previously worked as General Manager at Detector Inspector Pty Ltd and Head of Premium Support & Service Optimisation at Myob. Alex H. holds Bachelor'S Degree, Engineering from Swinburne University Of Technology.
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Email format at Detector Inspector
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Detector Inspector
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Profile bio
About Alex H.
Alex H. is a Chief Operating Officer at Detector Inspector. Colleagues describe him as "I have worked with Alex and the team at BMSTelecorp on a number of occassions and each time the commitment and willingness to proactively problem solve was a real highlight. Alex is an integral part of what is in my opinion, the number 1 outsourced provider in Australia. I've been associated with many vendors and managed numerous contracts and relationships in my career and would suggest the professional relationship that Alex is able to develop with client and client partners, combined with his diligence and can do attitude and support team, ensures an open, reliable and results focussed partnership. It's been both a pleasure an honour to see Alex progress from a top Outbound Telesales Rep on one of my first, national, sales campaigns to presently a Group Co-ordinator, Mentor and major asset to his team. Alex is a down to earth, great guy and I believe his success is very apt and very deserved and I would welcome the opportunity to work with Alex again." and "Alex fulfilled a vital role in my team as Campaign Co-ordinator. During his tenure in this position he provided exceptional analytical, professional and stategic analysis to achieve both our client and business objectives. He has a strong ability to inspire his subordinates whilst driving results for our clients. His strong business acumen and professionalism made him an asset in my team."
Current workplace
Alex H.'s current company
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Detector Inspector
9 roles · 20 years
Alex H. work experience
A career timeline built from the work history available for this profile.
General Manager
Current
Aug 2020 - Present
Head Of Premium Support & Service Optimisation
Responsibilities:1. Lead the development and ongoing refinement of MYOB’s strategy for supporting Practice/Partners.2. Lead the Premium Support function to deliver experiences aligned to the strategy.Achievements:1. Introduced technology to track root cause of support calls and aggregate this data for product teams; by addressing common support issues, call propensity reduced by 10%, with a further identified reduction of over 30%2. Led a cross-functional team of ~150FTE, exceeding revenue & EBITDA targets by $8M in 2019 through continuous development of sales skillsets & capitalising on relevant market opportunities3. Delivered 92% customer satisfaction through ongoing review of negative/passive customer feedback and remediating recurring problems.
Jun 2019 - Aug 2020
Head Of Service Operations & Optimisation
Responsibilities:1. Led the development and ongoing refinement of MYOB’s contact centre technology strategy, engaging with key stakeholders as required2. Led the shared-service workforce planning, data science and telephony teams to deliver experiences aligned to the strategy, including owning key efficiency metrics and forming a roadmap of improvement initiatives with buy-in from stakeholders3. Created and managed relevant operating budgets/plansAchievements:1. Improved digital support resources by identifying the key reasons for “fall-out” (i.e. visiting online help and then calling support), reducing call propensity by ~40%2. Improved contact centre productivity by ~15% while simultaneously increasing CSAT by ~20% by equipping teams with better technology to serve customers and improving call routing.3. Developed buy-in from the Executive Team/Board to implement an aggressive strategy to migrate the MYOB non-paying desktop base (~250K users) to a paid online solution, by sourcing data which proved a significant number of users 1\ still actively using accounting software 2\ were migrating to competitor products. Customers taking up an online product increased by 3x.
Nov 2014 - Jul 2019
Workforce Planning & Telephony Manager
Mar 2014 - Nov 2014
Dialler Operations Manager
May 2013 - Mar 2014
Head Of Client Relations
Mht Engineering
2012 - May 2013
Manager - Client Relations
Bms
2011 - 2012
~1 yr
Call Centre Manager
Bms
2007 - 2012
~5 yrs
Team & coworkers
Colleagues at Detector Inspector
Other employees you can reach at detectorinspector.com.au. View company contacts for 312 employees →
JL
Jarren Legaspino
Colleague at Detector InspectorPhilippines
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SN
Selvakumaren Narayanasamy Ravichandhran
Colleague at Detector InspectorMelbourne, Victoria, Australia
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DM
Daniel Miparanum
Colleague at Detector InspectorCebu, Central Visayas, Philippines
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GC
Gretchen Canada
Colleague at Detector InspectorTalisay, Central Visayas, Philippines
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BM
Brendan Mcveigh
Colleague at Detector InspectorGreater Melbourne Area, Australia
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MB
Murphy Bryant
Colleague at Detector InspectorMelbourne, Victoria, Australia
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AN
Aaron Nixayathirath
Colleague at Detector InspectorSouth Yarra, Victoria, Australia
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OF
Olivia F.
Colleague at Detector InspectorMelbourne, Victoria, Australia
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DM
Daniel Miparanum
Colleague at Detector InspectorDumaguete, Central Visayas, Philippines
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AD
Alessandro D’Intino
Colleague at Detector InspectorDonnybrook, Victoria, Australia
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Jarren Legaspino
Colleague at Detector InspectorPhilippines
View →
SN
Selvakumaren Narayanasamy Ravichandhran
Colleague at Detector InspectorMelbourne, Victoria, Australia
View →
DM
Daniel Miparanum
Colleague at Detector InspectorCebu, Central Visayas, Philippines
View →
GC
Gretchen Canada
Colleague at Detector InspectorTalisay, Central Visayas, Philippines
View →
BM
Brendan Mcveigh
Colleague at Detector InspectorGreater Melbourne Area, Australia
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MB
Murphy Bryant
Colleague at Detector InspectorMelbourne, Victoria, Australia
View →
AN
Aaron Nixayathirath
Colleague at Detector InspectorSouth Yarra, Victoria, Australia
View →
OF
Olivia F.
Colleague at Detector InspectorMelbourne, Victoria, Australia
View →
DM
Daniel Miparanum
Colleague at Detector InspectorDumaguete, Central Visayas, Philippines
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AD
Alessandro D’Intino
Colleague at Detector InspectorDonnybrook, Victoria, Australia
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1 education record
Alex H. education
FAQ
Frequently asked questions about Alex H.
Quick answers generated from the profile data available on this page.
What company does Alex H. work for?
Alex H. works for Detector Inspector.
What is Alex H.'s role at Detector Inspector?
Alex H. is listed as Chief Operating Officer at Detector Inspector.
Where is Alex H. based?
Alex H. is based in Greater Melbourne Area, Australia while working with Detector Inspector.
What companies has Alex H. worked for?
Alex H. has worked for Detector Inspector, Detector Inspector Pty Ltd, Myob, Mht Engineering, and Bms.
Who are Alex H.'s colleagues at Detector Inspector?
Alex H.'s colleagues at Detector Inspector include Jarren Legaspino, Selvakumaren Narayanasamy Ravichandhran, Daniel Miparanum, Gretchen Canada, and Brendan Mcveigh.
How can I contact Alex H.?
You can use AeroLeads to view verified contact signals for Alex H. at Detector Inspector, including work email, phone, and LinkedIn data when available.
What schools did Alex H. attend?
Alex H. holds Bachelor'S Degree, Engineering from Swinburne University Of Technology.
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