Castlight Health is a comprehensive health navigation platform that helps employees improve their health journey, whether they are healthy, managing a condition or actively seeking medical care. Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world. https://www.castlighthealth.comNote: Castlight acquired Jiff, Inc. • Led enterprise implementations of Castlight’s healthcare platform that include several Fortune 500 companies, totaling over 300K users and $3.8M in deal value.• Managed post-sales launch process by scoping and executing both technical and business requirements against clients’ health wellness strategy.• Chosen as Project Lead to launch first client migration over to new joint product of Castlight & Jiff (Castlight Complete). This migration initiative drove strategic trainings and improvements in product framework, user behavior, configuration process and testing strategy for 25 future corporate migrations.• Resolved client escalations and blockers as product and domain advisor within concurrent and complex projects by directing cross-functional efforts and workflows between Customer Success, Engineering, Data Management, Support and external partners.• Managed 120+ data pipeline integrations with external partners and internal engineering and data teams.• Drove strategic planning as product liaison between internal management and customer stakeholders to effectively synthesize client requirements and feature requests into prioritized initiatives for product leadership.• Promoted from Associate after 7 months for achievements in business process improvement, technical expertise, and client success.

• Managed 100+ client projects for year-to-year Castlight platform rollovers that reflected clients’ renewed benefits strategy. Served as Domain Expert within annual technical operations team while managing a team of 8 analysts on more than fifty 6-month projects to update specific feature areas.• Drove strategic planning and business intelligence by conducting data analysis through SQL on enterprise formulary and claims data. Said analysis allowed Product and Engineering teams to discern trends within Castlight’s Pharmacy module, establish automated changes, and reduce both manual file processing and internal handoffs.• Spearheaded corporate migration of feature-specific book of business (~40 clients) from a file to an API-based web service solution, which reduced company maintenance of the feature by 80 percent. Built and maintained JIRA Kanban and dashboards for tracking bugs and issues.• Standardized operational workflows on internal tools, data processing, and QA processes for cross-functional groups. For instance, led a team of engineers to design and build a reporting extract tool to reduce configuration error rate from 30% to 10%.• Triaged and resolved 150+ user escalated bugs as creative-minded thinker in collaboration with external and internal stakeholders to jointly outline scalable resolution paths and product enhancements.• Received “Start with the Customer” Company Value Award for contributions to Implementation Team on firm’s biggest client launch in deal value at that time.• Earned promotions from earlier positions and selection for high-priority initiatives following strong displays of leadership, training and cross-collaboration.

The America's Most Valuable Care (AMVC) initiative within Stanford University’s Clinical Excellence Research Center focused on the identification and spread of best practices of health care organizations operating at the frontier of high quality, low cost care. Our ultimate goal is to help reduce national health care spending and to improve the overall quality of American health care. http://med.stanford.edu/cerc/research/bright-spots-research.htmlhttp://petersonhealthcare.org/most-valuable-care • Analyzed multi-payer claims and quality outcomes data from commercial and Centers of Medicare and Medicaid Services (CMS) registries to identify high-value healthcare providers across distinct medical specialties.• Orchestrated outreach efforts to recruit providers and investigate specific organizational features and market conditions that drive their low-cost, high-quality performance.• Fostered relationships with senior clinicians consulting on study from societies like the American College of Physicians.• Built systems to track deliverables and share progress across the study to senior researchers and key advisors.

The Office of the Assistant Secretary for Public Affairs (ASPA) serves as the HHS Secretary's principal counsel on public affairs. ASPA conducts national public affairs programs, provides centralized leadership and guidance for HHS's public affairs activities and manages the Department’s digital communications. The ASPA reports directly to the HHS Secretary.During my tenure at ASPA, Secretary Kathleen Sebelius served as the U.S Health and Human Services Secretary. At the time, Secretary Sebelius and the HHS Department led the charge to implement the Affordable Care Act.• Researched and helped plan over 20 media events for U.S HHS Secretary Sebelius’ outreach campaign for the ACA. • Drafted messaging plans, talking points, and press materials on the status of the ACA implementation in strategic states for Secretary Sebelius’ review.• Coordinated “pitching” campaigns to news media in major cities for the Secretary’s healthcare outreach travels.• Led data collection on states’ health plans and premiums for regional research projects in implementing the ACA.