Alex Holcomb Email & Phone Number

Saint Albans City, VT, US

Colchester, Vermont, United States

- Supported 250+ employees and 50+ contractors using Jira ticketing system. In a mostly remote workforce.- Implemented connectwise for user support and patching- Assisted in migrating from Cisco to teams based phones- Implemented Microsoft's MAM for personal devices - Worked with business managers to design role based permissions - Setup Autopilot and.

Worked with members of Averhealth IT team to get previous Aspenti Health employees onboarded. Moving phone systems from Cisco to Ring Central, and from a hybrid Microsoft 365 environment to cloud only, with software deployments via Intune.

South Burlington, VT

In a 5+ person systems team, supporting over 75 employees with tasks including, onboarding new employees, answering requests from a ticketing system and maintaining permissions for several company apps, sharepoint sites, and file servers. Long term tasks include, creating new computer images to be used with windows deployment workbench, reconfiguring Veeam.

Winooski, VT

As part of a 4 person team we support 100+ employees in a mostly virtual machine environment (VMWare). Daily responsibilities include, first support for user issues, monthly patch updates, and long-term tasks as assigned. Final projects included, assisting in migration from windows 7 to windows 10 virtual desktop pools, as well as moving from onsite email.

Boston, MA

Helped support 4 offices and ~150 employees. My daily responsibilities included internal user support both in-person and using Windows Remote Desktop, re-imaging computers with Windows PE, and maintaining multiple Windows 2012 servers, desktops, and software packages.

Working as Director of Clubs in the student government on campus, I helped many students’ clubs and organizations form and continue to operate. Along with my student government work, I was president of my own Table Top Games club. I applied for budgets for the club and hosted multiple events each semester for 3 years.

Bagging, running register, and assisting with customer needs.

Winooski, Vermont

Worked as a Help Desk IT Intern supporting employees and customers in-house and at satellite locations around the United States. Tasks included building computers with security tokens, setting permissions for users, and mapping files to the company standard, along with solving many everyday computer problems.

Essex Vermont

Leading groups through low and high ropes course elements while providing a place for individual and group growth.

Working as a group my crew worked on the beginning of the long trail in Stowe Vermont.

Bachelor’S Degree, Computer/Information Technology

Activities and Societies: Volleyball, Table Top Game Club, SGA Director of Clubs

High School

Activities and Societies: Table Tennis