Alex Hosch Email & Phone Number

• Collaborating with senior management to develop and maintain strategic AIOps department plans for future enterprise service needs
• Acting as the primary point of contact for team services, addressing escalations from CMS and stakeholders
• Providing exceptional support to users and customers for service and tool-related issues
• Automated the build of AWS resources via Ansible Tower that include EC2s, EBS, ENIs, DNS, Security Groups, Tags, and Load Balancers
• Transitioned our legacy applications from our data center to AWS
• Wrote clean, well-documented, and versatile YAML IaC (infrastructure as code) for AWS automation

• Ensured middleware applications were in line with customer vulnerability and compliance standards (ARS 3.0/3.1)
• Produced metrics and status reports to present middleware performance and work initiative progress to leadership
• Provided guidance for various development teams to ensure development on the middleware solution meets long-term objectives and promotes reusable services
• Collaborated with multiple departments to prioritize software development needs, including design, development, documenting and testing new, and existing applications
• Supervised several migration projects involving 200+ applications requiring multiple hardware and software upgrades
• Provided technical oversight of development processes for metrics post application deployments, then presented these to our developers for application tuning

West Des Moines, Iowa

- Installed, configured, and created technical documentation for implementation of our COTS products- Coordinated software and hardware upgrades with multiple departments within the organization- Created and implemented start and stop scripts utilizing bash shell and WLST- Educated testers on why the issues have occurred and possible workarounds- Met.

Ames, Iowa

Received phone calls from our employees and assisted them with their point of sale issues. Day in and day out I would have to SSH and VNC into the store's main computer and register(s). Common issues that needed to be resolved were: installing printers, configuring receipt/ticket printer ports, updating SQL databases, unlocking cash drawers, and sending.

- Assisted students with any technological issue(s)- Repaired PCs and printers - When needed I had to re-image PCs over the network - Teachers received new computers and I had configure them

I assisted customers in finding the right product for their need. I also took inventory and stocked shelves when inventory was low.

Bachelor Of Science (B.S.), Management Information Systems

Activities and Societies: MIS Club, Information Assurance Student Group (IASG) Club, Fall Move In Crew

Associate Of Applied Sciences (Aas), Computer Science

Activities and Societies: Phi Theta Kappa Honor Society, Alpha Beta Gamma, Tutor

Education record

Activities and Societies: Golf