Alex Houle personal email
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Alex Houle phone numbers
CompTIA A+ certified hardware/software Support Technician offering 5+ years of excellent customer service experience. Responsible for handling various tickets and through dedicated problem solving knowledge investigated, identified, and interpreted error messages to successfully troubleshoot and document issues in a timely manner in accordance with service-level agreements. Providing resolution to end users and advising of next step actions or escalations if required. Offers experience in a variety of operating systems including Windows, Mac, and Windows Server; as well as a wide assortment of software programs including Microsoft Office, Active Directory, VPN, BMC Remedy, ServiceDesk Plus, and anti-virus software.
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Help Desk TechnicianIntegris Austin, TxBastrop, Tx, Us -
Support TechnicianIntegris Austin, Tx Dec 2019 - PresentAustin, Texas, Us -
Field Technician In TrainingEnviromatic Systems Of Central Texas, Inc Feb 2018 - Aug 2020• Responsible for creation of system graphics, setup of trends, and customization of user interface when required• Programmed the system to meet the sequence of operations and proper functionality• IP communications setup and coordination• Assisted with test and balance
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Service Desk AgentCapgemini Nov 2018 - Dec 2019Paris, France, Fr• Basic diagnostic and troubleshooting of computer incidents• Accurate and timely resolutions and or hand offs to appropriate resolution groups• Meeting or exceeding all service level agreements• Proper documentation of incidents including all necessary information -
Team MemberKfc Dec 2017 - Feb 2018• Worked drive-thru and was responsible for taking orders, exchanging money, verifying order accuracy, and maintaining a clean well stocked workstation• Listened to customer complaints or concerns and took appropriate actions to correct issues• Worked as part of a small team of cooks to prepare food and ensure all food is properly cooked and rotated
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Delivery DriverDouble Daves Pizza Oct 2017 - Feb 2018• Responsible for delivering correct quality and quantity of food products to customer’s door• Required a great attention to detail to ensure all incoming and departing orders were correct, or corrected if wrong in a timely manner• Listened to customer complaints or concerns and addressed appropriately using B.L.A.S.T (Believe, Listen, Apologize, Satisfy, Thank) method -
Production WorkerSavers | Value Village Jul 2017 - Oct 2017Bellevue, Wa, Us• Worked mainly individually, but occasionally as part of a small team, to assess incoming products and assign a price• Rolled priced products to the sales floor and maintained the department• Provided great customer service by answering guest’s questions, writing up sales slips, and assisted with loading purchased products into the customer’s vehicle -
Warehouse AssociateBernie & Phyl'S Furniture Jun 2017 - Oct 2017• Worked as part of a team to unload delivery trucks, moving furniture weighing in excess of 50 LBs• Retrieved and verified customer’s orders for pick up and loaded into their vehicles • Built and replaced any new furniture to the sales floor -
Delivery DriverPapa John'S International Oct 2016 - Apr 2017Atlanta, Georgia, Us• Responsible for delivering correct quality and quantity of food products to customer’s door• Required a great attention to detail to ensure all incoming and departing orders were correct, or corrected if wrong in a timely manner• Listened to customer complaints or concerns and addressed appropriately using B.L.A.S.T (Believe, Listen, Apologize, Satisfy, Thank) method -
Security OfficerAllied Barton Securtiy Jun 2015 - Oct 2016• Worked as part of a security team or independently; based on client site to provide exceptional security services• Provided excellent customer service to all guests, vendors, and employees of the client• Maintained an accurate log of all daily activities occurring on the property and wrote clear, accurate, and legible reports for incidents • Assisted in training of new security officers to site -
Delivery DriverPizza Hut Aug 2014 - Jun 2015Plano, Tx, Us• Responsible for delivering correct quality and quantity of food products to customer’s door• Required a great attention to detail to ensure all incoming and departing orders were correct, or corrected if wrong in a timely manner• Listened to customer complaints or concerns and addressed appropriately using B.L.A.S.T (Believe, Listen, Apologize, Satisfy, Thank) method -
Security OfficerAlliedbarton Security Services Apr 2013 - Jul 2014Us• Worked as part of a security team or independently; based on client site to provide exceptional security services• Provided excellent customer service to all guests, vendors, and employees of the client• Maintained an accurate log of all daily activities occurring on the property and wrote clear, accurate, and legible reports for incidents • Assisted in training of new security officers to site or specific shift -
Delivery ExpertDomino'S Pizza Aug 2011 - Jul 2013Ann Arbor, Mi, Us• Responsible for delivering correct quality and quantity of food products to customer’s door• Required a great attention to detail to ensure all incoming and departing orders were correct, or corrected if wrong in a timely manner• Listened to customer complaints or concerns and addressed appropriately using B.L.A.S.T (Believe, Listen, Apologize, Satisfy, Thank) method• Assisted in training of new delivery drivers -
Peer Tutor/Lab AssistantNeit Oct 2010 - Mar 2011• Worked individually to provide assistance to fellow classmates who required technical assistance for homework assignments• Assisted instructors in classroom environment when needed• Ensured computer lab was clean and organized while on duty and was responsible for signing out and keeping records for expensive camera equipment
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Sales Associate/CashierToys R Us Oct 2009 - Dec 2009Parsippany, New Jersey, Us• Offered exceptional customer service sills by listen to customers and assisted in locating age appropriate products• Able to processes multiple customer sales in an efficient and friendly manner• Responsible for maintaining monetary security• Responsible for maintaining a clean, shopper friendly environment -
Team Member/CashierBurger King Jan 2008 - Aug 2009• Provided exceptional customer service skills by resolving customer complaints or concerns in a timely and professional manner, as well as providing extensive product knowledge• Maintained accurate sales and monetary security while utilizing a multi-level computerized register• Prepared food products in a safe and sanitary manner • Assisted in training of new team members
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Sales AssociateKb Toys Oct 2007 - Dec 2007Pittsfield, Ma, Us• Provided exceptional customer service skills and offered extensive product knowledge while assisting customers find age appropriate products• Maintained a clean, shopper friendly environment• Replenished stock as necessary
Alex Houle Skills
Alex Houle Education Details
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Southern Careers InstituteComputer Support Specialist -
New England Institute Of TechnologyGraphic Design
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Nashua High School NorthDimploma
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ThinkfulFrontend Web Development
Frequently Asked Questions about Alex Houle
What company does Alex Houle work for?
Alex Houle works for Integris Austin, Tx
What is Alex Houle's role at the current company?
Alex Houle's current role is Help Desk Technician.
What is Alex Houle's email address?
Alex Houle's email address is al****@****ail.com
What is Alex Houle's direct phone number?
Alex Houle's direct phone number is +197832*****
What schools did Alex Houle attend?
Alex Houle attended Southern Careers Institute, New England Institute Of Technology, Nashua High School North, Thinkful.
What skills is Alex Houle known for?
Alex Houle has skills like Dreamweaver, Illustrator, Typography, Flash, Xhtml, Indesign, Adobe Creative Suite, Graphic Design, Adobe Acrobat, Web Design, Logo Design, Mac.
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