Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. We currently operate over 130 superstores across 18 states and are growing rapidly.Our typical store carries more than 8,000 world-class wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. Total Wine & More is committed to having the lowest prices on wine, beer, and spirits every day. Our strength is our people. We are always looking for motivated, talented people who are interested in working for a company with an entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. We strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our guests, co-workers and communities.Whether you are new to the world of wine or a great wine enthusiast, we are dedicated to bringing you the Total Wine Experience!

Responsible for planning, organizing, and directing a wide range of in store as well as classroom sales training and development activities in support of Sprint and it’s Boost Mobile brand.Execute by building strong relationships with indirect dealers/owners and their respective employees.Use influence with top figures, store managers and location employees to drive results, maximize P&L, train, develop, lead, and deliver excellent customer service on the sales floor.Provide consultative sales training to new/existing staff in a group/individual setting on new/updated/refreshed training curriculum using an effective and appropriate training delivery method.Training curriculum and materials: design, develop, and/or maintain training course resources.Training schedule: coordinate the administration of training.Training documentation: oversee the documentation of training activities, attendance rosters, assessment results, etc., to ensure door level staff competency.Provide post-training support to indirect Boost dealer employees,Contribute to continuously improving project performance and seek opportunities to enhance: training materials, training administration, and one’s own training skills.

Develops and maintains effective relationships while providing advice and coaching for local and national retailers that drive achievement of sales quotas and other performance metrics.Provides marketing support to the channel. Assist in the development and implementation of localized marketing and community efforts in order to drive additional traffic to an indirect dealer and/or national retail locations. Prospects, recruits, and develops new channel partners, and supplies all necessary training and education of the product portfolio. Assist current indirect partners in finding new locations to expand their business and grow the overall market.Motivates staff at appointed locations to sell the full Sprint product line, acting as the primary contact between Sprint and authorized retailers (ARs), branded retailers (BRs) and National Retail employeesIdentifies, manages and resolves retailer and customer issues, Tracks and communicates dealer performance, manages dealer contracts, and provides any necessary administrative support including performance improvement plans when required.Clearly communicates all changes in product, promotions, service and/or procedures in a timely manner. May lead small teams in unique market projects or when new markets emerge.

Responsible for achieving sales quota targets and providing marketing support to the national retail channel to include Best Buy, Target, Costco, Walmart and Sams Club.Develops relationships with national retailers, store management and sales associates; provides necessary training, education, merchandising and side-by-side coaching of the product portfolio. Motivates retailer staff to sell the Sprint product line in a highly competitive environment, acting as the primary contact between Sprint and national retailers (NRs). Identifies, manages, and resolves NR and customer issues, tracks store performance, and provides any necessary administrative support. Clearly communicates all changes in product, service and/or procedures in a timely manner. Maintains an effective relationship with the NR staff to ensure the quota attainment goal is met.

Communicate and provide assistance with current accounts, new prospects & distribution network.Salesforce (CRM) administrator assistant responsible for implementation, changes & updates, as well as the generation of reports and dashboards.Responsible for photography and organization of photo library utilized by marketing for website content and marketing materials.Collaborate with marketing, sales, and management team to help develop and assist with the implementation and roll-out of new business plans & initiatives to increase our presence in the market, branding and customer service.Engage with Management Team to review & analyze customer feedback and assist with development and implementation of solutions to increase the overall customer experience.Provides timely resolution of product-related customer support issuesInvolved with interviewing new candidates, CRM training and customer service as well as the coaching and development during inside sales role to ready them for an outside sales position. Populate new contacts developed through digital marketing prior to releasing it to the main CRM database.Develop customer service matrix measurements for the CSM and RSMs and compile reports on overall customer satisfaction.Responsible for initial response and qualification of all new web inquiries. Proactively follow-up with all active leads & prospects to ensure their needs have been met.Develop customer follow up best practices and techniques to follow up with customers after our product has been installed.Collection of testimonials for use in marketing materials and social networking activities.Record RSM metrics performance requirements via CRM and prepare the monthly report to the VP of Sales and Marketing Director regarding leads, competitive information, customer feedback and training opportunities.

B2B and B2C sales support for all U.S. and International accountsProvide sales assistance to outside sales team, distributors and direct buy customers.Collaborate with Account Managers to identify necessary strategic sales approaches.Continually seek out and cold call potential clients as well as locate large-scale project opportunities where our products could be utilized.Assist marketing in website design, new literature and press release distribution.Maintain and expand the company’s database of prospects. Enter new customer data and update changes to existing accounts in the CRM database.Investigate, troubleshoot and resolve customer service issues.Provide market information by collecting, analyzing, and summarizing data and trends to strategically plan opportunities for increased sales and margins.Train new and current employees on CRM software, product knowledge, installation guidelines, sales techniques and customer service skills.Sustain rapport with key accounts by providing a level of customer service that exceeds expectations.Assist foreign and domestic customers with questions pertaining to products, installation, and logistics.Provide accurate quotations and input sales orders in a timely manner. Work with logistics to meet customers' delivery requirements.Review, input and qualify all foreign and domestic internet leads. Ensure follow-up by passing leads to Account Managers via creation CRM software. This lead notification provides dates, complete profile, source and details of what prospect is in need of.Assist engineers of private and government agencies with value engineering. to provide solutions that cut costs as well as provide superior longevity over conventional materials.Support marketing efforts in design, set up and staffing of trade shows, exhibits, and other events.

Midwest, Canada, Netherlands & Caribbean TerritoriesAtlanta Based with 35-40% TravelResponsibilities include generation of sales revenues, lead generation, management and expansion of existing distribution, identification of new distribution. Promotion and technical support to all government agencies, civil and geotechnical engineers, marine and general contractors and other defined key accounts.B2B and B2C SalesProject development and coordination with Sales Director to define bid strategies. Assist and support the qualifications of CMI proprietary products and systems. Successfully implement bid strategies to close business.Develop key accounts with contractors, consultants, and individuals within the US Army Corps of Engineers as well as other government agencies within the territory.Manage, update and track key projects in each market sector. (Transportation, private development, commercial development). Utilize company provided CRM software programs to manage and update forecast, input sales calls (company and individual contacts), and bid projects.In field support of products distribution, which may include joint calls and product training. Manage and motivate distribution by creating regional programs and providing product/system training at a local level.Promotional activities through design seminars, presentations, lunch & learn's and face to face meetings for account development with the City, County and State Agencies and design consultants.Communication of local competitive activities and pricing strategies to headquarters on an ongoing basis.Responsible for distribution, direct and design/build sales. Manage and coordinate the most appropriate channel based on client preference and market conditions.

CompUSA is a retailer of consumer electronics and technology services & training.District sales trainer with a concentration on underperforming stores. Trained and motivated existing employees as well as recruited new hires to increase profit margins via sales of high end/high quality cables & accessories. Increased customer satisfaction and employee retention scores.Responsible for recruiting, hiring, orienting, training and managing store employees. This included direct business sales, retail sales, warehouse and service technicians.Improved employee retention and store staff results via weekly sales training, mentoring, coaching and holding monthly check-ins with every employee to discover what is motivating them and demotivating them. Responsible for planning, pricing and strategic merchandising of products to increase sales of high margin items and add-on accessories.Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.Work closely with vendor representatives to better plan and stage products to attract their target customer base.Responsible for P&L.Responsible for store inventory and shrink (loss prevention)Responsible for selling PC services, in-home services, classes and workshops as well as maintain service center.

Responsible for recruiting, hiring, orienting, training and managing retail floor and technical service store employees. Improved employee retention and store staff results via weekly sales training, mentoring, coaching and holding monthly check-ins with every employee to see what is motivating them and demotivating them. Improved the stores Accessory Margin % ranking from #289 to #1 in the company in less than 12 months..Served as a regional champion to train employees of other stores to implement plans on selling higher margin products and accessories as well as service plans/extended warranties.Responsible for planning, pricing and strategic merchandising of products to increase sales of high margin items and add-on accessories.Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.Work closely with vendor representatives to better plan and stage products to attract their target customer base.Responsible for store inventory and shrink (loss prevention)Responsible for selling PC services, in-home services, extended warranties and maintaining the service center.