Alexia Carlson Email & Phone Number

Minnesota, United States

- Facilitated Community Engagement by leading the planning and execution of Local Mission Trips (LMTs) across North America, working closely with church leaders and local communities to foster meaningful partnerships and ensure successful outcomes.- Engaged and collaborated with church leaders, clearly communicating Steiger's mission, offerings, and.

Forest Grove, Oregon

- Managed a team of 5 while overseeing the day-to-day operations of the tasting room- Trained new tasting room employees, including educating them on the wines David Hill serves- Educated customers on wine varietals, wine club offerings, winery history and basic wine knowledge- Consulted with the Wine Maker and Vineyard Manager to curate and write.

Forest Grove, Oregon, United States

- Performed general cellar work: punch-down, pump-over, racking, fermentation monitoring, including other tasks such as vineyard maintenance and sampling, grape receiving and processing, and bottling under direct supervision of proprietors

Beaverton, Oregon, United States

- Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans- Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained- Ensured cash drawer was balanced and all supporting documentation was in.

Greater Minneapolis-St. Paul Area

- Opened/closed the store, which included counting cash drawers and making all preparations for coming shifts- Managed inventory and forecasted consumption of products- Skillfully continued responsibilities of a Team Member

Greater Minneapolis-St. Paul Area

- Helped customers select products that best fit their personal needs- Maintained visually appealing and effective displays and work surfaces for the entire store- Educated customers on product and service offerings- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

Plymouth, Minnesota

- Conceptualized and created advertising graphics for use in print, convention promotion, and social media- Initiated the Print & Play program for the company’s social media and promotional chip package- Collaborated on game design with the company artist and leadership for an upcoming board game- Co-Launched the Marketing Department of the company.

Greater Minneapolis-St. Paul Area

- Provided excellent customer service for clients’ questions over email- Clearly communicated company policy and resolutions for frequently asked questions on the support page- Collected clients information to modify or cancel and refund orders

Wheaton, Illinois

- Organized and planned the itinerary for three cross continent European trips lasting three months for 13 students- Gathered participant information and passport documents to manage and organize travel overseas- Participated in weekly team-building and strategic meetings with six college students who managed the ministry

Plymouth, Minnesota

- Collected client information and financial documents to add to the company’s database- Took initiative to problem solve issues going on in the department

Plymouth, Minnesota

- Provided excellent customer service for clients’ technical questions- Diligently fixed technical issues related to company’s proprietary software - Communicated with customers to educate them on usage of proprietary software- Prepared multiple websites for clients with pre-populated and particular data, ensuring accuracy and on-time delivery

Greater Minneapolis-St. Paul Area

- Researched and uploaded pictures for company’s database based on themes needed by clients- Collaborated with company leadership to identify client needs

Santiago De Compostela Area, Spain

- Established effective relationships with travelers to ensure satisfaction with their travel experience- Resolved problems concerning staff and travelers as they arose- Provided detailed directions and information for transportation- Interacted and initiated conversation with people from all over the world

Master Of Arts - Ma, Intercultural/Multicultural And Diversity Studies

Bachelor Of Arts - Ba, Art History, Criticism And Conservation

Activities and Societies: Varsity Crew Team (rowing), Youth Hostel Ministries