• Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. • We use internal troubleshooting tools with individual flows for general situations. • We multitask between two monitors while displaying empathy and giving clear directions for resolution. • Troubleshoot network service issues via phone, trouble tickets, email and client portals by providing expertise on intricate issues, including wide area (WAN), local area network (LAN), fiber and Voice technologies.

• Online Admissions Specialists are responsible for recruiting qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards. • Field and service prospective students, engage in compliant and recruiting oriented conversations, and recommend students to take the next step when identified as a strong candidate for admission. • Accurately and completely explain educational programs, expected outcomes, and student services to potential students, their parents [when applicable], and other internal and external clients. • Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines. • Prioritize workflow / workload to maximize results and surpass team, department, University expectations and goals.

• We determine the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer based eligibility system under state and federal requirements.• Provides accurate, friendly customer service in a timely fashion. Actively ensure the quality of case files and client interactions over the phone Data entry, review data for quality control purposes and produce / present weekly reports. • Prepare written eligibility recommendations. Auditing files and providing feedback for Eligibility Specialists.

• Reviews and analyzes unemployment insurance claims and program documents for proper payment and conformance to state and federal regulations. • Provides technical advice and assistance to claimants and employers. • Interprets and provides guidance on unemployment insurance regulations and procedures. • Initiates the collection of overpayments. • May monitor automated processes and systems, assists with audits to determine compliance with guidelines, and recommends enhancements or corrective actions. • May assist in scheduling and coordinating training. • May assist in preparing and maintaining operating manuals and procedural instructions. • Performs related work in order it was assigned.

• We play a critical role in delivering timely, accurate and professional customer service to Estee Lauder customers. • We helped solve problems such as: locating a package, returning an item, exchanging items and even reaching out to carriers to ensure proper delivery. • Process payments for future orders or subscriptions.

• We performed specialized and responsible clerical and technical tasks related to the maintenance of student records data; as well as related duties as required. • We worked closely with the FLVSPT Registrar and FLVS FLEX School Counseling Team in the area of student documents and records acquisition and maintenance. • We used Incontact, Servicenow for ticketing and Microsoft Office. • Review FLDOE guidelines related to eligibility and residency requirements ensuring student data collected meets appropriate standards. • Review, evaluate and maintain Proof of Residency documentation.• Serve as a liaison between parents and students to acquire residency data and eliminate any discrepancies in data related to students. • Perform audits of student residency records in the Student Information System (SIS) to proactively identify potential areas for system and process improvement. • Answer inquiries and assist auditors, administrators, counselors, students, parents, teachers and other agencies with student data requests. • Maintaining professionalism with each call and meeting a quota for chats and emails.

• We find out where motorists are stranded and collect details about their disabled vehicles. • Dispatchers must be able to talk with motorists in a clear and courteous manner. • We also advise motorists on how to stay safe until help arrives. • We send out emergency road technicians to start up vehicles or tow them to garages for repair. • In partnership with other companies, dealing with modern technology and the most updated systems and software. • Microsoft office we used primarily with a few mainframe programs.

• I provided assistance to exceed customer satisfaction goals, provided accurate and appropriate information in response to customer inquiries for their technology over the phone. • Troubleshoot customer transactions and accounts. • Handled software systems and worldwide servers for updates and beta software. • Provided exceptional tips and tricks with remote screen share for assistance.