Alexia Delas Email & Phone Number

Courtenay, Bc, Ca

Victoria, British Columbia, Canada

Gold Bridge

- Plan and execute the falling of burnt trees on private properties around Gun lake (BC). The area has been impacted by a severe wildfire in August - September 2023, and burnt tree removal is necessary in order to rehabilitate the area. - Monitoring the activity (hours, costs, payments, legal documents...)- Marketing: Updated marketing tools such as flyers and safety signs. Communication and sales emails.- Web-Marketing: Imagined and completely set up the www.yellowdts.com website

Gold Bridge, Bc, Canada

Lead guide: Guided horseback riding, wildlife viewing (Grizzly bears, Mountain Goats, California Bighorn Sheep…) and hiking pack trips: spending up to 5 consecutive days in the wilderness. Horse care, camp management and guests’ relations. Involved guests into conservation projects.Mentoring staff: kitchen, guiding, house care, horse care and other.

Whistler, Bc, Canada

Assistant manager in a team of 120 people, I overcame many challenges when managing staff, assisting guests and coordinating snow and bike school (SBS) sales.Customer service management: assisting guests, handling escalations and conflict resolution. Assisted guests in English, Spanish and French.Staff management & HR: hiring and promoting staff. Training over 80 agents, scheduling staff, payroll and discipline. Enhanced employee satisfaction: organized staff parties and resort activities. Hired, trained and managed the premium service “myConcierge” team. Analyzed season’s results and made recommendations for the upcoming season. SBS B2C sales: sold lessons, managed the selling team and monitored inventories.SBS B2B: coordinated group and non-profit associations venues with other departments.Product testing: ensured products’ launch success (web, internal system and training).

Whistler, Bc, Canada

Staff management: hired, trained and managed the in-resort call center team.B2C: Sold products and booked guests through phone calls and emails.

Whistler

Opened and closed guest services, managed sub locations, trained and assisted agents. B2C Sales: assisted guests, handled guests’ escalations and conflict resolution.

British Colombia, Canada

Strategic missions: set up a business plan and developed a new product strategyOperational missions: marketing tools, SOP, communication strategyHorseback guiding: multi days and day rides guiding in the Chilcotin Ark

Lyon, France

Evolving in a natural pet food startup, I reached 115% of my professional objectives. I built strong relationships with customers and developed action plans to increase my turnover. Prospection: increased the number of independent specialist retailers by 40%. Facilitated in-store product implantation of newly signed store chains.Market analysis: prospected dog breeders and explored their expectations and needs. Recommended the launch of a new dedicated product line to management.Key accounts management: prospected, negotiated, and managed local key accounts.Assortment and merchandising: maximized the stores’ assortment and visibility.Promotion: set up over 90 in-store marketing operations (animations and promos). Stock management: directly supplied petfood stores, inventoried and managed stocks.

Annecy,France

First field sale role in the packaged goods and retail industry, I successfully developed my area’s turnover throughout prospection, negotiation and relationship building.Assortment: increased the products assortment listed in store by 30%. Introduced new products range and brands to existing clients. Seasonal products’ sales: Increased sell-in by 50% among new and existing clients.Merchandising: arranged shelf-space allocation and merchandising resets to maximize visibility and sales. Sell-out operations: negotiated, planned and implemented promotions.Supply management for key accounts: inventoried stocks and placed purchase order for key accounts, including biggest store in France (over $150K).- Assortment: Listed 30% of the missing products in stores, prospected to implant new products in store. - Merchandising: Negotiated shelf-space allocation and re-implantations to maximize visibility and sales.- Promotions: negotiated promotions and maximizing their visibility. - Direct management of stores: supplies’ management (including biggest store in France in 2019 (over €100K).

Rumilly, France

Optimized the relationship between the Business Unit and the local subsidiaries (France and 6 other countries) on the kitchenware and bakeware offer (Turnover $34M in 2018).Proposed a marketing plan to management to increase Millennials’ brand awareness.Defined an attractive product offer to match the local markets’ needs and trends. Improved the product offer to fit the market needsElaborated an action plan to maximize the strategy Supported and assisted the subsidiaries to help them developing their businessTasks relating to organization, marketing and communication

Glasgow, United Kingdom

Entrepreneurial project of my MSc Entrepreneurial management and Leadership in Glasgow, UK, I co-created with 3 international partners. We imagined and created the project towards a moved Tchillbro to a seed stage startup. Elaborated the market segmentation, marketing strategy and the business plan. Handled all aspects of financial forecasts (investment, costs and cash) Looked for funding options including crowdfunding and pitching to investors (Business angels, Scottish Edge Panel…)

Glasgow, United Kingdom

Dinner, breakfast, room serviceTaking orders, serving food and drinks, setting up the restaurant

Santiago, Chile

Managed the company’ websites, implemented a social media strategy and realized a promotional video. Assisted guests in English, Spanish and French on the frontline, by email and by phone.Trained and managed new marketing and customer service interns.

Saint Didier Au Mont D'Or, France

Coach of a Handball junior team- Organisation of the training- Management of the team and of the players- Coaching during the games- Assistance to the referees

Lyon Area, France

Strategy and marketing missions at SES Étanchéité Service. Work in relationship with the directors of the company. Strategy Analysis of the working of the company Analysis of the company’s market Advise to the direction on decisions to make Participation at the implementation of a software type SAPMarketing Realization of marketing brochures in relation with a graphist Project management by getting presents for the main customers of the company

Lyon

3rd price of the Best Marketing Project of Lustucru, a team project- Simulation of creation of a new product of the Luch box range of Lustucru (range, recipe, packaging)- Communication strategy (Street marketing, Social networks...)- Distribution strategy (Point of sales communication)

Lyon Area, France

Customer relations Answer and advise the customers via e-mails, phonecalls or meetings Realization of rental foldersCustomer relationship support Redaction of flat visits reports Taking pictures of the flats Redaction of rental ad

Msc Entrepreneurial Management And Leadership, Entrepreneurship/Entrepreneurial Studies, Distinctions

Activities and Societies: Playing Handball in the University team.The course is focus on entrepreneurship, creativity and on innovation

Master In Management, Entrepreneurship, Management, Business Development

Activities and Societies: Play Off BDS : Communication responsible Prom'ESDES : Promotion of the Business School to High School.

Bachelor Of Business Administration (B.B.A.), Communication, European Union

I studied 4 months at Izmir University of Economics for an academic semester exchange. I had courses of Communication (Public relations.

Baccalaureate, Scientist Specialization, With Honors