Supporting the overall employee benefits strategy and employee experience.

• Develop and implement employee benefit programs at multiple sites, approximately 1,600 employees in the US and Canada• Coordinate transfer of data to external vendors for services, premiums, and plan administration• Evaluate and revise internal processes to reduce costs and increase efficiency• Facilitate open enrollment meetings and bi-weekly new hire orientations• Interpret benefit plan documents, policies, and regulations; counsel employees on benefits-related matters• Ensure regulatory compliance and promote adherence to company policies and values• Manage leave management (FMLA and Disability) processes• Prepare data for annual plan audits and valuation practices for active and retiree benefit plans

Benefits administration consulting, systems implementation lead:• Managed all incoming enrollment, terminations, and qualifying event changes as dedicated support for clients enrolled in enhanced benefits administration services• Consulted clients on the design and implementation of outsourced benefits administration • Streamlined EDI feed implementation and resolved ongoing issues and projects related to benefits administration.• Prepared bill audits and reconciliation• Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies• Prepared correspondence, accounting and financial documents for analysis

• Managed short-term disability claims through investigating, evaluating and settling moderate to very complex claims.• Presented medical files to clinical staff to determine ongoing liability for claims.• Ensured smooth transition of claims from short- to long-term disability if necessary.• Effectively controlled the release of proprietary and confidential information for general client lists. • During new claims system implementation, reduced claims backlog by 50% by creating automated process for commonplace incidents• Delivered quality results in claims processing under extreme pressures from management and clients.

• Managed short-term disability claims utilizing claims excellence standards to determine liability, benefits payable, and duration when necessary• Ensured internal and external customer satisfaction• Maintained productivity, quality, time, and service standards by prioritizing claims efficiently.• Interpreted short-term disability contracts provisions and medical information using available resources.

• Resolved inquiries regarding individual and commercial insurance• Utilized field underwriting rules and guidelines set by the company to assign risk to the proper policy• Collaborated with colleagues to achieve marketing benchmarks and goals• Assisted clients with reaching their goals and protecting their financial future• Established rapport with clients through actively listening to clients' requests and questions• Increased sales by 37% over a two-year period.• Completed all company insurance renewals including property, Workers’ Compensation, general liability, and bonding• Prepared correspondence, accounting and financial documents for analysis