Alexia Murray Email & Phone Number

Philadelphia, PA, US

• Responsible for creating, maintaining, and publishing Talent Acquisition (TA) & Talent Acquisition Operations knowledge articles and FAQ content.
• Acts as a liaison between TA Operations, IT, Immigration, and Talent Management. Answers questions, consults on projects and serves as escalation point regarding orientation-related/impacted projects.
• Audits/submits edits for onboarding and orientation materials, including guides, presentations, knowledge content, and micro learnings. Participates in user acceptance testing to ensure updates are accurate and.
• Sends biweekly reports to confirm employee experience dates on file. Responsible for monitoring failures and accuracy and updating Workday profiles as needed.
• Serves as the centralized billing coordinator for all candidate travel for the enterprise. Owns centralized candidate travel P-Card, tracks candidate information in Teams, reconciles travel invoices in Concur.
• Trains peers on new hire reporting, administrative tasks, and facilitation of orientation.

• Orchestrated enterprise-wide day 1 orientation for roughly 10K new hires annually, including weekly planning, facilitation, record keeping, content management, and key stakeholder collaboration and engagement.
• Audited and optimized hiring manager and new hire onboarding knowledge content, checklists, and Workday Onboarding business process tasks in support of a more streamlined, consistent, and expedited customer experience
• Executed weekly compliance reporting for attendance, union meetings, and hospital welcome sessions, ensuring proper sequencing of events and cross-functional stakeholder management
• Created and launched a new hire engagement survey to gather data insights and trend customer experience KPIs needed to drive process improvement initiatives and provide weekly status updates to executive leaders
• Increased new hire orientation NPS by over 10 points to 53.3 through marginal improvements to day 1 programming utilizing new hire feedback
• Initiated HR-wide effort to update day 1 programming materials to ensure accurate content was presented in live and on-demand sessions

• Resolved inbound inquiries specific to benefits, compensation, employee relations, leaves of absence, payroll, performance management, recruitment, and retirement as part of a Tier 1 contact center supporting 35K.
• Exceeded monthly productivity standards and customer satisfaction scores through best-in-class customer service while managing 7 inbound inquiries per hour via phones, fax, mail, and other omni-channels
• Presented live specialized HR programming sessions on topics such as annual wellness rewards, open enrollment, Gallup engagement surveys, and the People Leader 101 series
• Facilitated department-specific day 1 orientation content, hosted post-orientation Q&A hour, and resolved HR access and task issues for upwards of 250 weekly new hires

Wilmington, Delaware, United States

• Managed inbound inquiries for Provider offices specific to insurance benefit authorizations, claims, and coverage while maintaining the highest standards for confidential information and HIPPA.
• Surpassed monthly productivity standards and core behavior scores through best-in-class customer service while resolving 9 inbound inquiries per hour via phones, fax, mail, and other omni-channels
• Conducted rework and error report trend analysis for leadership team to use as tools in identifying areas for process improvement and employee performance coaching

Bear, Delaware, United States

Provided best-in-class customer service, organized inventory, and increased revenue by employing up-selling strategies, as well as completed supervisory tasks such as training new employees on proper procedures and opening/ closing store.

Camp Hill, Pennsylvania, United States

Provided best-in-class customer service, organized inventory, and increased revenue by employing up-selling strategies.

Camp Hill, Pennsylvania, United States

Trained new employees on proper procedures, performed QC checks, and managed customer relationships for residential and commercial cleaning engagements.

Middletown, Delaware, United States

Assisted dental staff, managed and sanitized dental supplies, maintained patient records, and executed various tasks.