Alexia Overton Email & Phone Number

Santa Fe Springs, California, United States

Conducted needs assessments of clients, and built trusted relationships in an often litigious environmentCompiled quantitative and qualitative data and translated it into a compelling narrative for small and large scale presentations with stakeholdersUsed information and data gleaned from needs assessments to create and implement client-centered care plans and recommendations to ensure successful outcomesBuilt and fostered professional relationships with clients and providers to support optimization of care plansAdvocated for client needs, acting as central figure in mediating care between stakeholders and involved partners to ensure client satisfaction and successful outcomes. Managed multiple projects in parallel, prioritizing workloads and responsibilities according to timelines and needs of internal and external stakeholders

New Orleans, Louisiana, United States

Counseled leadership in program development to support departmental operations leading to increased efficiency and streamlining of on-boarding process of new hiresOn-boarded new hires. Developed and designed clinical training content for healthcare staff, including presentations and digital reference materialsCollaborated with executives and created marketing content to increase clinic revenue. Served as subject matter expert on best practices and client needs, which included guided research design, and engineering teams to gather and analyze data for the reporting and tracking of client performance and outcomesUtilized a variety of quantitive and qualitative research tools while fostering growth in mentees, new hires, and technicians all while juggling multiple clients, projects, and priorities in a fast paced environment.

Marrero, Louisiana, United States

Created, maintained, and executed account implementation plans with timelines, key goals, and recommended investments required to succeedMonitored performance and delivered weekly quantitive and qualitative insight reports to care managers, clients, and stakeholders regarding client progress while synthesizing information to meet each audience’s needsGenerated data-driven insights and suggestions in a compelling way for stakeholders regarding future care plansAdvocated for client needs, collaborating with cross-functional team to solve pain points with practical solutions and improve client satisfaction

Master'S Degree, Occupational Therapy

Bachelor'S Degree, Psychology