Alexia Ramirez Email & Phone Number

El Segundo, California, United States

Danbury, Connecticut, United States

Providing administrative support daily with A/P and A/R processing, working alongside executive team. Generating invoices for our customers and ensuring payments are received in a timely manner according to customer account terms.Responsible for daily processing of wholesale customer purchase orders through various sales channels including various EDI web portals for US and international wholesale customers and providing sales order acknowledgments.Supporting E-commerce order flow through order fulfillment software and ensuring packing lists and shipping labels are printed for our shipping department daily.Providing daily support to our wholesale and retail customer based as it relates to order status, warranty claims, product lead time and general product questions.Responsible for approving warranty claims and RMA process. Logging all warranty repairs into our warranty tracking system and communicating with customers regarding repair time frame.Assisting daily with customer support through in bound calls, ticket submission and e-mail-based communication to resolve inquiries in a timely manner.Managing logistics company liaison between shipping department and customers while helping provide visibility with regards to their orders. Prepare shipping documents accordingly for domestic and international shipments which includes Parcel shipping, LTL, TL and overseas container shipments.Working on continuous improvement projects, actively help in ongoing development of more efficient and consistent business processes and workflows by collaborating on standard operation procedure (SOP) documents. Implementation of the HubSpot platform and creation of the Chat Bot for the company’s site, customer web forms submissions, automation workflows & customer feedback surveys. Utilized QuickBooks, Excel, Word Document, Supply Web, True Commerce, Braintree Payment processing, PayPal payment processing, Walmart+, WooCommerce and HubSpot to complete daily tasks

El Paso, Texas, United States

Excelled in a fast-paced environment performing tasks including taking inbound calls, answering client e-mails, making accurate decisions all while ensuring we paid our client’s payroll on time and reduced financial exposure. Assigned and managed ADP accounts to serve as a direct point of contact for multiple National /International clients and provide assistance for any payroll/tax issues. Utilized SAP and its Transaction Codes for payroll wire posting, locating wires, client payroll history, and payroll funding status. Utilized IBM Zhod software for tax liability, wire posting, locating wires, client tax history, tax funding status, and balances.Managed multi-million dollar wire transfers daily for payroll and tax liabilities for ADP clients ex. Ulta Beauty, DSW (designer brands), Amazon, Kimball International etc.Provided support and assistance for potential new clients through phone and email-based communication on questions regarding ADP products; direct deposit, adp checks, workers compensation, wage garnishments and 401K. Placing and/or releasing taxes on hold if they are received/processed late, or past due date. This includes federal taxes, state taxes, local taxes and tax amendments when not funded immediately. Daily focus on mitigation of financial risk/loss for ADP by working with banking, internal partners, clients, team members, management on risk policies, and evaluating client funding behavior. Also monitoring of tax deposits and payroll to ensure funding is received on the due date. Contacting clients regarding their wires not being received on time. Responsible for collecting wires to ensure payrolls are released on time. Provided SAP and IBM Zhod training to new team members as needed and accepted taking on special projects such as; contacting clients regarding aged invoices for our department that involve account credits or unpaid balances on client accounts.

North Richland Hills, Texas, United States

Supporting customer account inquiries and requests by being the single point of contact for multiple clients in a successful 3PL company environment.Initiate problems/cause/analysis to take appropriate resolution and corrective action steps to accommodate any customer issues as well as escalate any issues appropriately.Assist customers with domestic and international transportation quote requests, build quotes for submittal, once approved, enter into the system for execution.Used a vast array of search techniques to determine the location and status of missing/damaged goods all while offering the highest level of customer service through phone and email-based communication.Provide customers with detailed shipment reports as needed daily. (Excel)Managing a high volume of e-mails and replying to customers in a timely manner. Making outbound calls and answering customer inbound calls.Responsible for handling damaged product returns and performing post return analysis with our clients to provide new pickup dates.Scheduled deliveries and pickups with corresponding XPO terminals while communicating withOperations Managers / Dispatchers to ensure they receive confirmation manifests.Assisted the sales team with helping grow production in assigned territories by using sales techniques to bring on new clients or additional business.Maintained customer loyalty through excellent customer care by having weekly conference calls with our client’s Account Manager’s about on time delivery percentages, maintaining that percentage, any lost/late shipments, and any actions plans that are being taken for improvement.Accurate data entry by reviewing all BOL’s individually and verifying that all data is billed correctly in our system along with making corrections when data, skid count/weight, or freight class is incorrect.Participated in team building meetings to boost morale and assisted with the training of new team members starting in our department.

Van Nuys, California

Overall support for accounting and fulfillment for a third-party vendor of Macy’s clothing supply.Invoicing/billing accuracy and sending invoices to clients in a timely manner.Order processing and invoicing via EDI (CAMS).Coordinating with buyers and planners regarding PO details, shipment, and delivery dates.Coordinating with production, and logistic departments for timely arrival, and shipment of orders.Assisted with data entry and Excel/Word reports.Immediately processed orders that were received. Printed packing lists, and shipping labels for outgoing orders.Managed order adjustments, updating sales reports, generating bill of ladings, and scheduling pickups.Maintaining constant communication with AP/AR Manager for billing discrepancies/charge-backs.Constantly communicated with carriers to make sure scheduled pickups/deliveries were made on time.Providing general office/administrative support as needed.

Sylmar, California

Overall support of all receptionist and clerical duties for a food distribution warehouse.Entered price adjustments for customers to keep our products at a competitive price.Supported all functions in administrative, accounting, and receptionist areas as needed.Handled billing, data entry, loss/gain reports, on expected revenue reports for accounting. Additionally,provided payroll assistance (Kronos).Extensive knowledge with Microsoft Office (Excel, Word, PowerPoint), and Warehouse ManagementSystems including AS400, BR Data, Power EnterpriseInput customer orders including all cash, credit, and check payments into our management system.Assisted non-bilingual personnel in phone calls from Spanish-speaking clients.Handled all claims on Damaged/Recalled products with customers.Handled the building of all distribution outbound loads, and scheduled pickup/delivery appointments withcarriers/customers for these loads to ensure our shipments were on time and cost effective.Warehouse order processing, printed packing lists and shipping labels for outgoing orders.Created Bill of Ladings, and printed invoices for all domestic shipments.Performed Inventory adjustments to facilitate cycle counts.Processed stockroom withdrawals, replenished orders, and inventory audits as required.Created part numbers for new products and assigned them to correct bin locations.Supply organizer, always made sure there were always office supplies, copy paper, toner/cartridges, filingfolders.